Capitol Kia Service Center

Very good service
Jun 30th, 2023

These people know their stuff and thoroughly took care of my 2019 Niro Hybrid with expedience. No invented expensive fixes that were going to cost us a bundle. They give you an option of waiting for your car in a reasonably comfortable lounge area (with free coffee, tea, or hot chocolate) or shuttling you somewhere and back. I opted to wait and used the free WiFi to catch up on some emails.
May 15th, 2023

Always on point
Apr 5th, 2023

Probably the worst service I've ever had. had my car towed her to get serviced for potential cylinder head gasket replacement on 4/12/23 and didn't get it back until 6/29/23. Over 2 months in the shop!! First they said they just had to repair the cylinder head gasket. After my car was in the shop for about 2 weeks they said I could pick my car up, then on the day I was supposed to get my car they told me they had to replace the entire cylinder head, which took almost a month and a half to get. Once they got the cylinder head in they gave me a time line of when it should be done. I call them on that date and they tell me they lost a part of the engine and had to order a replacement adding more time. Once I finally picked up my car the cover to the housing for the engine diagnostic plug was missing and one of my rear windows doesn't roll down.. Extremely disappointing service for something that they charged over $5000 to do.
Jul 3rd, 2023

Yesterday, 6/19, I drove the car to the capital KIA service center. From the beginning, it said that the waiting time was two hours. Finally, I waited for four hours and charged more than $400. When I started the car today, it showed that I still have more than 400 miles to be maintained. , it hasnt been maintained, why is it showing such a picture I won't go to this kind of service again, and I won't introduce it to my friends. It's really bad service.There's more .... , I came capital do my routine maintenance the past one year , but 1 month ago my battery just totally dead on the street ..... , I spent another $200 call AAA changed battery More....., about the 6/19 maintenance, at beginning I called to schedule for a emergency ( I got flat tire) , on the phone , they told me their schedule was full , but I didn't give up , I hung up the phone n went to their website, you know what , all the schedule was open , eventually I made appointment n for fixed The last n the most important is , whatever I told the receptionist or advisor, I didn't get any response, the just keep saying they would check , they would see what's going but eventually I didn't any answer or response. This was already not the first time , they seem didn't that care about how customer feel , my English is very limited, but what I wanna express is they didn't even show the very basic care for the customer, I total asked them n requested 3 to 4 questions, but I left without any response from advisor ( he promised me he will check) Felt so suck continuously so many time bad experiences
Jun 24th, 2023