Residence Inn by Marriott Stockton

Apr 2nd, 2024

Mar 19th, 2024

Clean rooms and great staff!
Mar 9th, 2024

Dec 24th, 2023

Booked my Room the day prior to my visit from their Website on Friday for a Saturday check in.. I travel often, and have purchased many hotel rooms for myself and for my kids. I have mixed feelings about this Hotel.. the stay was Nice.. pool was nice accept we couldn't swim the last day of our visit because they spend over 2 hours cleaning the pool.. I consider that just bad luck. Not a knock on the hotel.. The one knock I have with my Stay is they set smoking/Ash tray trash Bins right out front of then entrance and at all times someone is standing right next to the door smoking.. if you're sensitive to smoke you'll have to smell the strong odor almost every time you come and go... even though California State law mandates smoking must be at least 20 feet from entrances and exits To me.. im not sensitive to smoke it was just more of an annoyance then anything I won't fault the hotel or staff just terrible placement of said ashtray... Rooms were nice well kept.. good overall experience that I would say I would definitely be back again until I call 2 days later about my bill... The first lady I spoke with was pleasant and helpful and couldn't answer a couple questions so she had someone call me back.. This call back is what why I will never stay at this hotel again... The Lady explained everything to me perfectly fine.. I had no issues with what she was saying... she did say they do not ever charge the card on file UNLESS you don't show up.. they will ALWAYS charge the card you put on file for a deposit against any damages and such.. This is something they should tell people because I very often purchase hotels for my kids when they travel but she basically told me I couldn't buy a hotel for my kids unless I'm there because they WILL ONLY charge the card Presented at check in.. Same goes if you travel for work.. many company cards these days are digital.. so when booking a room you use your digital card to book it.. and if you wanted to use a different card for accidentals and such YOU CANT that will be the card charged for full stay... This is the first time I have EVER heard this and I have booked hundreds and hundreds of hotels for myself and for my kids this has never been a policy I've heard of before... But thats neither here nor there I don't fault her for The apparent policy that I've never experienced before at other Marriotts but thats fine.. it was her attitude.. most unprofessional I have ever experienced being in the hospitality industry.. she talked over me... could tell she wanted me off the phone and got rude just for asking her questions.. Basically... if you have to book a room here for someone else or use 2 different cards you must book via third party website.. I know her information is wrong because I have stayed at many Marriotts and have never had this... they ALWAYS ask would u like to charge the card on file which is the card used to book the room OR the card used at check in.. I am writing corporate to get a verification on this.. and to let them know I travel working In the hospitality industry and the call backs are usually those with the most experience and most knowledgeable.. Very disappointed because the hotel was actually pleasant.. I would recommend if you don't have to deal with this lady and knowing that it doesn't matter if you pre book and want to use a diff5 card or if someone booked for you they're going to charge your card given at check in... as long as you understand that and not have to deal with this lady and not sensitive to smoke then stay here with confidence
Jan 12th, 2024