A + Hardwood Floors

Services: Install flooring, Installation
May 8th, 2023

Services: Restoration, Wood staining, Sanding
May 4th, 2023

May 28th, 2022

A+ Hardwoods is the name, but C- is the service. We have used A+ Hardoods since 2015 for four different projects, and they used to be great. We recommended them to multiple friends. I guess all good things come to an end... We had A+ refinish our existing oak floors in 2015 with a stain and oil-based polyurethane. We then had them add oak to the kitchen floor, stain, and poly to match. You can't even tell where the new floor starts - the match is perfect. Last year we had them add oak treads to our existing staircase and patch two areas in the existing floor where there were holes from ducts. A+ did this work while we were out of town (planned) since the oil-based poly is very stinky for a long time. When we returned, there was no smell, and the stairs were rough - you could feel the texture of the wood. We brought this to the attention of A+ and they told us that it is normal, but that they would apply an "extra" coat at no charge. They did this, and again it had no significant smell. We let them know that this didn't seem to be oil-based poly, and they gaslighted us saying to us that we didn't know what we were talking about. After pulling teeth, we got a manager on site and they confirmed that it was water based poly rather than oil-based. It didn't match the existing floors and it is less durable. The "fix" suggested by A+ was to "roughen the surface" and apply what we thought was an oil-based poly. The crews came out and scratched up the floors and applied a shellack finish that is verrrry shiny. You can see the swirl marks from the "roughening." The finish is extremely shiny and doesn't come close to matching the existing oil-based poly finish adjacent. It is hard to take pictures that show the scratches and shiny finish. We were tired of the constant crews in our space and the apparent inability to fix the issue, so we settled for a finish that didn't match. Then came the peeling!! About 8 months after installation, the floors peeled when we put down painter's tape for 30 minutes to paint the risers. This does not happen on the oil-based poly original floor. This brought to our attention other areas that are peeling where NO tape was applied. It looks like the "roughening" process didn't work, and the shellack is not sticking to the water-based poly underneath. Needless to say, this is not the finished product that we paid for. The stairs cost over $3,000 so it was not a cheap job. When contacting A+, they first did not return my emails for months until I finally called and got ahold of Heidi at the front desk. Finally, my emails were forwarded to the owner, Brittney Skelton, who responded that she had just bought the company a few months ago and therefore wouldn't honor my warranty. Also, they said that since tape was applied it voided the warranty. If oil-based poly had been put down from the beginning and I applied tape 8 months later, this would not have happened. But if it did, it would be on me. This delaminated because it was a "quick fix" job and the second applied coat is peeling off the second coat, even where no tape was applied. We have asked the owner to make it right, but they have no interest in doing so. Avoid A+ at all costs! Services: Install flooring, Installation, Oak wood, Wood staining, Repair flooring, Sanding
May 31st, 2023

I had called at least five hardwood floor companies. Many of them were booked months out. Excellent for them, problematic for me. A+ Hardwood Floors came out to give the bid within a couple of days, the bid was below others I obtained. The floors at my Grammies home are the original 1964 hardwood floors. There was some water damage from a portable air conditioning unit that had leaked, my grandma had had the carpets covered the entire time she lived in the home. So the wood had been protected except where the air conditioning unit leaked. Upon discovering the damage as I ripped up the carpet, I fully expected those damaged boards would to have to be replaced. The guys that came sanded, filled the gaps where water damage occurred and finish the hardwood floors. It is not noticeable, at all, where the water damage had been. The guys worked quickly, efficiently, and performed an outstanding job. Heidi, who runs the office was friendly, and even took the time to talk to me about my grandma having had just passed. She was so compassionate & kind. I really like this company and I love their service. The floors are beautiful! Thank you A+!!!
May 9th, 2023