Grand Hyatt Denver

The hotel itself and the staff were amazing but the location is lackluster with not much to offer within walking distance. We were upgraded to a suite but it was only on the 5th floor so not much of a view. Rode rhe elevator with someone who was offered a free upgrade, on the 25 floor! I am a globalist so I would have expected a bit more of an upgrade. All of the customer service was great, from valet, to check in, and the restaurant. Seemed to be fully staffed which was nice cause there was never much of a wait. Safety: A lot of homeless hanging around but felt safe in the hotel. The homeless dont usually harass you or anything. Just a little uncomfortable.
Apr 7th, 2024

Honest but overall positive - A thing about us (single mom with 2 daughters) is we prefer 4-5 stars with pool &/or jacuzzi. This checked those boxes so I reserved through 3rd party booking. It mentioned the $45 parking garage but not the $57 valet, both of which suck. I could only find the valet, so I called front desk to be told by Steve he didn't know how to find the garage, so ultimately I picked some random garage that was $8 & was in the lobby within like 25 steps. Check-in was a breeze, although the room I reserved just a half hour prior was unavailable. We were upgraded to a higher floor with thin walls & stiff bed but was overall quiet. Nice view, clean room with good coffee. Mirror was a bit dim for doing makeup FYI. Next a.m. we went to the indoor pool, also with nice view, where the water was warm -ish & neighbors the gym. Not thrilled with gym folks watching my girls, but I can appreciate the layout. The fans were too loud to make business calls, but there was a nice patio that spanned the length of the pool area, where I was able to keep watch. What I really liked about this pool is it having adjacent restroom facilities with full shower amenities, so we were able to shampoo & condition the chlorine right out before heading upstairs, AND there was a swimsuit dryer! Who does that? We went elsewhere for breakfast bc $26 for an omelet is a sin, but at checkout, this being the day before Easter, we were so pleasantly surprised by the kind gesture of the staff to gift my girls Easter baskets & take them round the corner to find a legit hot chocolate bar with all kinds of gourmet fixings. They left feeling so special & relieved to not miss Easter festivities while on the road. Will definitely return.
Apr 8th, 2024

Very clean and spacious rooms, great location, beautiful areas in the hotel. Rooms: Cleam and spacious. Great views, close to downtown.
Apr 5th, 2024

I'm admittedly biased as a Hyatt Member but this Hotel has expert service and was very clean.
Apr 1st, 2024

Mar 30th, 2024