AutoZone Auto Parts

Apr 9th, 2024

The manes help but they lack more certainty
Apr 5th, 2024

I ordered brakes for my vehicle on 10/14/23. I got sick and totally forgot that I ordered and paid in full for the brakes, $129. My mechanic reminded me that the brakes needed to be replaced and then I realized that I had ordered the brakes. I went to Auto Zone to inquire about the brakes, since they were never returned and I never received a refund. I was met by the most rude staff, the women called me "honey", "Hun", and I take great offense to that. When the store clerk answered, she said "thank you for calling autozone, can you hold for a moment. When I answered Yes, she responded "thanks honey!" I was placed on hold for 23 minutes. While on hold, I called the store from my office, and the same thing happened. I hung up and called right back to which a male voice answered, asked me to hold and I said, please don't put me on hold, I am already on hold, for 23 minutes and counting. He was frustrated, told me how he had 20 other customers, what do you want. Now I am pissed and I said I have been calling about my brakes. He didn't care about anything I said, told me that he doesn't have time for this, and threatened to hang up. Who's the customer and who stole my money/brakes? I have called corporate for Omere for two days in a row, no response. Autozone has my money, $129, they have my brakes and they refuse to give anything back to me. The customer service guy told me to dispute the charge with my bank. Well, Affirm paid for the brakes and I am paying them back. If their policy is to return items after 7 days, then why wasn't a refund issued back to the card used? That's because an employee most likely took the brakes for his/her own vehicle. I am filing a complaint with the BBB. The rudest store, 300 North Avenue Bridgeport, CT 06606. I really don't want to give any stars.
Mar 26th, 2024

Fast and mostly reliable
Mar 25th, 2024

The best
Mar 6th, 2024