Hartford Lumber Company

Kari C _{on Google}

Mar 31st, 2024

Early morning some dude answered the phone. 1 he didnt want to work today had a horrible attitude over the phone. 2 I still tried to ask him some questions to see if I could get a better answer from him and no I didnt. What a horrible customer service here. And damn its 8:30 cant imagine how it goes throughout the day.

Abby Alicea-Pillai _{on Google}

Jan 19th, 2023

Had a real bad experience with Rich today. My contractor called to get some rebar and was quoted a price. I then called to get some more information about the purchase. This is where the issue started. Rich didnt seem like he wanted to talk, therefore I didnt have a pleasant conversation with him. I informed him that my contractor was going to call him back to order the requested material.
After this, my contractor finally got a hold of Rich after several attempts to get him on the phone. Rich told my contractor that he was going to send him a e mail to finalize the order. Well, he never got an email. Called again and waited another three hours, which had no luck.
Rich, if that is your name, having a disagreement with one of your customers is not an excuse to ignore the customer.
I ordered from Mid state steel in Bozarh, CT. Great company with excellent customer service. And it was $100 cheaper.

vinny Nero _{on Google}

Oct 22nd, 2022

great people to work with. Rich is my go to source for lumber.