Hours

Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
7:30 AM - 6:00 PM
Sunday:
9:00 AM - 4:00 PM

Chamber Rating

Verified Member
4.3 - (148 reviews)
96
28
9
3
12
Read Our 148 Reviews

Chamber Rating

Verified Member
4.3 - (148 reviews)
96
28
9
3
12
  • Jeremy Johnson

    The store is never open on the hours that it's supposed to be open. They say 9:00 you get there at 9:15 an the store still not open every time I come to this store or send other people to the store they're never open. Horrible customer service even when they are open.
    Mar 16th, 2024

  • Matthew G

    If I could give this place 0 stars, I would. The level of "customer service", if you could even call it that, is disgusting at this place. Guy with the white beard and the guy with the longer hair should not be interacting with people. I was harassed about a return, for which I had a receipt for and the item was unopened. Then, they refused to print me a return receipt. The unkempt guy with the shaggy beard then just walks away without saying a word and proceeded to answer the phone while ignoring me. The guy with the white beard continued to give me an attitude and finally prints the receipt from a printer in the back. I never encountered such rude and disrespectful store clerks. People should steer clear of this location and I hope this spot gets shut down. What a disgrace.
    Feb 11th, 2024

  • Kim

    Just quickly came in to pickup an online order and no hello or how can I help you? The customer shouldnt have to greet you first. Come on people this is customer service 101.
    Dec 20th, 2023

  • Gregg Scarlett

    Very helpful and knowledgeable staff
    Dec 12th, 2023

  • Mikey Rollin

    Real cool people that are always ready to help
    Nov 27th, 2023

Read Our 148 Reviews

About
Advance Auto Parts

Your local Advance Auto Parts at 64 Veterans Dr in New Britain offers automotive aftermarket products, free store services and same day options at most locations.Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Contact Info

Products

  • Car Batteries
  • Motor Oil
  • Brakes and Rotors
  • Windshield Wipers
  • Air Filters
  • Spark Plugs
  • Alternators
  • A/C Recharge Kits

Services

  • Battery Recycling
  • Battery Installation
  • Charging & Starting System Testing
  • Loaner Tools
  • Engine (OBD-II) Code Scanning
  • Wiper Blade Installation

Brands

  • DieHard
  • FRAM
  • Carquest
  • Trico
  • Valvoline
  • Bosch

Payment Methods

  • AMERICANEXPRESS
  • CASH
  • CHECK
  • DISCOVER
  • MASTERCARD
  • VISA

Questions & Answers

Q What is the phone number for Advance Auto Parts?

A The phone number for Advance Auto Parts is: (860) 225-6311.


Q Where is Advance Auto Parts located?

A Advance Auto Parts is located at 64 Veterans Dr, New Britain, Connecticut 06051


Q What is the internet address for Advance Auto Parts?

A The website (URL) for Advance Auto Parts is: https://stores.advanceautoparts.com/ct/new-britain/64-veterans-dr?utm_medium=local&utm_source=yext&utm_content=listing-2016-12-29&utm_campaign=aap


Q How big is Advance Auto Parts?

A Advance Auto Parts employs approximately 20+ people.


Q What days are Advance Auto Parts open?

A Advance Auto Parts is open:
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: 7:30 AM - 6:00 PM
Sunday: 9:00 AM - 4:00 PM


Q How is Advance Auto Parts rated?

A Advance Auto Parts has a 4.3 Star Rating from 148 reviewers.

Ratings and Reviews
Advance Auto Parts

Overall Rating

Overall Rating
( 148 Reviews )
96
28
9
3
12
Write a Review

Jeremy Johnson on Google

image The store is never open on the hours that it's supposed to be open. They say 9:00 you get there at 9:15 an the store still not open every time I come to this store or send other people to the store they're never open. Horrible customer service even when they are open.

Business Response on Google Mar 18th, 2024
Hello Jeremy, thank you for leaving this feedback for our Veterans Dr., location. We are sorry to hear the store was closed when you arrived for assistance. We have forwarded this review to our Field Leadership Team, so they can be made aware of your experience. We hope you are willing to give us another chance to assist you and thank you again for choosing Advance Auto Parts.

Matthew G on Google

image If I could give this place 0 stars, I would. The level of "customer service", if you could even call it that, is disgusting at this place. Guy with the white beard and the guy with the longer hair should not be interacting with people. I was harassed about a return, for which I had a receipt for and the item was unopened. Then, they refused to print me a return receipt. The unkempt guy with the shaggy beard then just walks away without saying a word and proceeded to answer the phone while ignoring me. The guy with the white beard continued to give me an attitude and finally prints the receipt from a printer in the back. I never encountered such rude and disrespectful store clerks. People should steer clear of this location and I hope this spot gets shut down. What a disgrace.

Business Response on Google Mar 3rd, 2024
Hello Matthew, thank you for taking the time to leave this review! Here at Advance, we strive to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our Veterans Drive location resulted in a 1 star rating. We've forwarded your feedback to the field leadership of this store so they may further investigate, and use this as a training opportunity. We certainly hope for another chance to earn your business in the future. Thank you for shopping with Advance Auto Parts and Batteries!

Kim on Google

image Just quickly came in to pickup an online order and no hello or how can I help you? The customer shouldnt have to greet you first. Come on people this is customer service 101.


Gregg Scarlett on Google

image Very helpful and knowledgeable staff

Business Response on Google Dec 15th, 2023
Hello, Gregg. Thank you for taking the time to write your review of our Veterans Drive location. We are so pleased to hear that our Team Members were knowledgeable and helpful to you! We love helping our customers and it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.

Mikey Rollin on Google

image Real cool people that are always ready to help

Business Response on Google Jan 2nd, 2024
Hi Mikey, thank you for shopping at our Store 4422 - BWP - Veterans Dr location. We are glad to hear you had a pleasant experience. Our goal is to provide our customers with the best service in order to get them back on the road as soon as possible. Thank you for choosing Advance, and we hope to see you again soon.

Load More Reviews

Overall Rating

Overall Rating
( 148 Reviews )
96
28
9
3
12

Write a Review

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