Chase Bank

I came in with a big rush before catching a plane. The lady helped me very quickly with a difficult to resolve issue. Very professional, and I was well in time for my plane!
Nov 9th, 2023

I had an absolutely horrendous experience at this branch, which I feel compelled to share. I visited this morning with the intention of withdrawing money from my bank account. Little did I know that this would turn into a frustrating ordeal that left me feeling utterly disappointed and frustrated. Upon reaching the teller, I provided all the necessary identification documents, including my ID, passport, and visa card. Additionally, I showed her my online banking details and even verified my signature. Despite all this, the teller and her manager seemed completely clueless and incapable of assisting me. To my disbelief, after waiting for an excruciatingly long hour, they informed me that there was no way for me to access my own funds. This was an unacceptable response, especially considering the amount of time and effort I had already invested in the process. Frustrated and desperate, I even requested that she call the police to resolve the matter, but she outright refused. Feeling utterly defeated, I left the branch in disbelief and frustration. However, determined to resolve the issue, I decided to visit another Chase branch in DuPont later in the day. To my surprise, armed only with my ID and visa credit card, I was able to successfully withdraw the money I needed without any hassle or complications. This stark contrast in service between the two branches only added to my disappointment and highlighted the incompetence of this branch. My experience was nothing short of horrific. The lack of professionalism and assistance from the teller and the manager was appalling. As a customer, I expect to be treated with respect and have my concerns addressed promptly. Unfortunately, this was not the case during my visit. I sincerely hope that Chase Bank takes this feedback seriously and addresses the issues I encountered. No customer should have to endure such a frustrating and disheartening experience. I strongly advise others to exercise caution when dealing with this bank, as my encounter has left me with a lasting negative impression.
Aug 9th, 2023

ATM is behind a locked door. Supposed to be accessible with your bank card. Does not work.
Jun 9th, 2023

Great service!
Jan 4th, 2023

May 23rd, 2022