Chase Bank

One word: unprofessional. Came in on January 8 to change my credit and debit card to my new married name and print a few checks. Signed a bunch of documents, they took copies of my marriage certificate, ID, etc. In the mail, sure enough come credit cards with my maiden name. Called the manager, Samuel, who informed me that they can't fix the mistake (which she insisted may not have actually been a mistake on their end at all, though I got checks printed on the same day which miraculously DO have my new married name on them, while the cards do not), without me coming in to give them my marriage license and ID (which she refused to listen to the fact that I've already done).
Mar 7th, 2024

This branch was very helpful from the time I walked through the door. I really love how the chase bank started letting those who are deaf, have an opportunity to be employed. That really melted my heart.
Jan 20th, 2024

Have other people experienced being treated dismissively and with condescension and then hung up on in the middle of a question here? Doesnt seem like a great way to treat a customer, but what do I know?
Aug 9th, 2023

Aug 8th, 2023

Super friendly very professional!!!
Apr 6th, 2023