LOFT

Yessi Remon _{on Google}

Apr 30th, 2023

If I could give this location 0 stars I would. Let me start off by saying, I have shopped at Loft for many years and have never experienced any issues with customer service until now. Allison, did not show any concern over my returns and had the audacity to proceed with rude behavior. The clothing items were purchased less than 30 days ago and was not deemed as returnable. No credit was provided and customer service was subpar. Shop elsewhere.

Cynthia James _{on Google}

Apr 4th, 2023

Great sale going on right now & I found a few pieces.

Elizabeth Smith _{on Google}

Sep 5th, 2023

Horrible customer service at the Altamonte mall location. I would argue a customer spending over $300 on a purchase would be considered valued and easily accommodated. I had a very unpleasant interaction with your desk associate 6798325 (tall and blonde). I attempted to follow through with my return with all tags and receipt in hand. Items were pristine, not worn, and bought within the same week. She chose to ignore one item purposefully stating I did not have the tag/style number attached and refused to return the item. When I clarified the tag/style number was in fact a match to the item and present at return, she mentioned well that may be it, but I still cant return it. Mind you, all prior items she returned in the very exact state with ease. It was, in fact, the correct tag matched to the item and easily verified by my receipt. There should have been no issue with this return. The issue was in fact, your desk associate. I drove across town to return the same item at the Waterford location and had zero issues. Do better, LOFT. Or hire kinder and more respectful staff that dont act like they hate their life. You just lost a customer.