INFINITI of Coral Gables Parts Center

Got a quote for $600 for a part, looked elsewhere and ultimately came back and then got a completely different quote for the same part (~ $1100). Told the guy I just spoke to another person in the shop who said it was $600 so I ended up paying $600 for a part to bring to my mechanic to put on. I asked if it was returnable just in case and was told it was. After bringing it to the mechanic and learning it wasnt what he wanted to replace I called and they flipped the script and said it was a special part and couldnt be returned. He even had the audacity to say he never said it was returnable even though I had seen/spoken to him in person less than 6 hours earlier. At no point did they say it was a special part before now and nowhere on the receipt was that indicated either. Paid $150 more than buying it online because I thought Id be able to return it if something went wrong. Shameful.
Mar 24th, 2024

Parts department with incredible high prices compared to a few months ago. I wanted to return what I bought, and I get my money back im a check by mail. The door of the place was closed ans no one would open. Spent 15 min waiting outside until I had to call and placed me on hold. Then came back and answered and then went to open the door.
Jan 27th, 2023

Excellent attention and service.
Dec 13th, 2022

Feb 26th, 2022

Very bad customer service
Aug 23rd, 2021