Doral Genesis

Getting our GV70 was a phenomenal experince, had to take it back because the sunroof was making a weird grinding noise... The car has been at the dealer for 2 months now, and I drove it for about one and a half weeks... LOL. I had to call my service advisor multiple times to even get an update, her response was always, the part is in back order and we dont have an ETA. Thats understandable, specially for a new car... So I ask her to prepare the car and make sure that I can pick it up and I will return once the part is in... Two weeks pass by and she gives me no update, I decide to call this week and her phone goes straight to voicemail, I tried at different times throughout the day and still the same. At this point I call the dealer directly and I am told by one of her colleagues that she no longer works there, so I decide to show up and pick up the car, I tell the advisor my experience and he tells me that she is on maternity leave. I ask for the vehicle and he tells me that there is no record of the car being ready and that the manager is the only person who can help me with this since my service advisor Nicole turned all the tickets over for him to oversee while she is gone... I have called over 20 times today to speak to the service manager, and every time someone else gives me the run around and tells me that they will transfer me but no one picks up. Now not only do I not know whats going on with the car, but I have no communication at all, since not one of the service advisors seems to know anything about my account. What had once been a phenomenal experience, has turned into a complete disaster...
Oct 2nd, 2023

The 5 stars above are only given for and because of Juan Castillo. Humberto in service is extremely rude and should be retrained to handle customers in a more professional manner. Employees like that are the worst. Extremely disappointing.
Sep 29th, 2023

Attention and service were exceptional. Loved the courteous service I received. I do recommend Doral Genesis.
Sep 26th, 2023

Alex Bonilla was amazing. Great GV80 and amazing team
Aug 26th, 2023

Thank you to Alex Bonilla great guy spent with him 3 days helping me find a great gv70 red goes above and beyond to help and thanks to everyone else
Aug 24th, 2023