Modani Furniture Fort Lauderdale

It was a pleasure to be able to find a person like Jenece who has excellent customer service skills and help me out to resolve my issue . Awesome customer service .
Mar 24th, 2024

We purchased a sofa on Presidents Day. The store was clean and inviting and we liked the look of the furniture. We specifically asked the sales associate if the sofa we had selected was made in China, because we didnt want anything made in China. He said he didnt think so, but hed check. He went up to his computer and checked then told us it was made in Italy. Great - we went ahead and purchased it. On delivery - big labels on the side of the box says Made in China. Now we are stuck with a cheaply made sofa that is worth 1/4 of its purchase price and that we probably will need to change again in a couple of years. Im leaving the review so customers such as myself know that the furniture is Made in China and severely overpriced for that.
Mar 7th, 2024

Dear Jenece: Thank You for providing the best service you can dealing with the request of our warranty claim on an item purchased from Modani. We are always very happy ordering items from Modani and your follow up and solution to the matter made our satisfaction even more stronger, See you in the future, . Best Graciela Silvia
Feb 26th, 2024

Nice and modern place
Dec 8th, 2023

Purchasing the couch was not a problem. Its a very nice couch aesthetically (albeit not durable) and our salesman was very knowledgeable and friendly. But thats the last kind statement I can make about this company. I purposefully bought the 5 year warranty knowing that there would be some pet damage. When purchasing the warranty, I explicitly asked if pet damage was included. My salesman ASSURED me that pet damage was covered and I shouldnt worry since that claim would be covered. Had I been aware of how limited the scope of the pet damage that they would cover, I would NEVER have purchased the warranty NOR the couch. The insuring company (Uniters Inusrance) is denying my claim because they found multiple scratches and because there are multiple scratches, they are making the claim that the damage occurred on multiple occasions (which they do not cover they only cover a SINGLE occurrence AND A SINGLE SCRATCH). Dogs have 4 legs and my dog is a relatively large dog (she is 90lbs in weight) and there will be multiple scratches even with one occurrence (IE if she ran across the couch or was playing fetch while on the couch). It is extremely disappointing that this company would align itself with such a sneaky insurance company that would create unrealistic situations for which they will actually pay for a first-occurrence claim. Secondly, if their salespersons are aware of how limited the scope of the coverage of the insurance company they use, then it is on their employees to educate clients on the minutia of the policy and not just yes the customer to make the sale. After escalating the issue to their district manager, Paola, all she said is that she could not do anything about it. I asked for her supervisor and she said she could not give me that information and that I could submit another claim through their website. I then asked for a refund on the useless warranty which she also refused. I CAUTION ALL CUSTOMERS CONSIDERING PURCHASING FURNITURE FROM THIS COMPANY. THERE ARE MANY OTHER FURNITURE STORES IN THE AREA WITH SIGNIFICANTLY BETTER CUSTOMER SERVICE AND MORE QUALITY FURNITURE THAT THE COMPANY ACTUALLY STANDS BEHIND. FURTHERMORE, THE UNITERS WARRANTY IS USELESS SO SAVE YOUR MONEY.
Mar 1st, 2024