AutoNation Ford Miami Parts Center

No respect for your time and not even an acknowledgement. Checked in for my appointment and left without having my Ford serviced as no one else even spoke to me. Not a busy morning, and plenty of fun between the staff. The other two customers that were there were also wildly ignored.
Apr 2nd, 2023

(Translated by Google) They should talk to the vendors, especially the very rude Colombian, he took his time talking to the person who sells flowers to buy them, then he took a call and then he took care of me, I asked him about the Ford emblem how much it cost he told me $80 plus taxes, he allowed me to take it to my vehicle to see if it was the exact one because I changed the front grill on my vehicle and indeed it was, the fact that I did not decide to buy it because it seemed a bit expensive for an emblem, when I told him that I wouldn't buy it because it's expensive, he told me: DID YOU MAKE ME LOOK FOR THE PART NUMBER WITH THE VIN NUMBER so I wouldn't buy it later? I told him it seems very expensive to me, I will not buy it. Besides, it is his job to look for the part number and it is my decision if I buy it or not. A little more empathy with the client please, I know there are difficult clients but not all of us fall into the same bag. (Original) Deberan de hablar con los vendedores sobre todo el colombiano muy grosero, se tomo su tiempo para hablar con la persona que vende flores para comprarles unas, luego atendi una llamada y despus me atendi a mi, le pregunt por el emblema Ford cunto costaba me dijo 80$ ms taxes, me permiti llevarlo a mi vehculo para ver si era el exacto porque le cambi el front grill a mi vehculo y efectivamente si era, el hecho que no decido comprarlo por parecer un poco costoso para un emblema, cuando le dije que no lo comprara por ser costoso me dijo: ME HICISTES BUSCAR EL NMERO DE PARTE CON EL VIN NUMBER para despus no comprarlo? Le dije me parece muy costoso no lo comprare adems es su trabajo buscar el nmero de parte y es mi decisin si lo compro o no. Un poco ms de empata con el cliente porfavor, se qu hay clientes difciles pero no todos entramos en el mismo saco.
Nov 5th, 2022

Great service at parts department. Eddy is the man!
Apr 30th, 2022

Dec 27th, 2021

Fantastic dealer, great customer service, thank you Alberto and Rafael Esquivel. Love my Ford F150.
Jul 5th, 2021