GRS Management, Inc.

We have had several management companies in the 40 years at our community, but none like GRS Management, Inc. We are truly grateful to have found a managing company that has the experience, knowledge and know how, not to mention a professional and caring place. If youre looking for a managing company this one is top notch!
Apr 5th, 2024

do they give away reviews here on google? or were all the positive reviews months ago? I have a tenant that has been waiting to get approved for over 25 days now. Everytime we call (everyday multiple times) we get told theres nothing anyone can do, that it is all over email and that we have to wait "they are working on it" when we called at the beginning after turning in the application they said it takes between 10 to 15 days.... its been 25 and they still haven't resolved my issue. I sent emails to the president (available on the website) which I hoped would help expedite the process... no reply... even after I sent a follow up email. Horrible customer service. When I get on the board, I will aim to remove them as our management company.
Apr 3rd, 2024

Xamantha and the GRS team was excellent, went above and beyond what was needed.
Apr 2nd, 2024

Bad customer service , Waiting on line for over 40 minutes and Lesly ( very unpolite ) transferred me twice without answer in the extension
Apr 1st, 2024

If I could give zero stars I would! I have experienced nothing but unprofessionalism and inconsideration from this property management company. I purchased a transponder decal for my new vehicle on 2/29/24 for entrance into Silvercrest South residences managed by GRS. When purchased, the receptionist stated that it would take approximately 24 hrs. to be activated. As of 4/1/24, it has yet to be working. I have called GRS Management SEVERAL times for this issue in which each time I call, the receptionist Daniela Mejia got my information over the phone. Then she would say "one second", and would place me on hold anywhere from 15 to 45 minutes before I would hang up. When I calling back, she stated that she was training someone new by herself, scolded me for having to hang up, then proceeded to place me on an eternal hold again. During the huge amounts of hold time, the automated recording states over and over again how great GRS management is, their unprecedented residential retainment rate, and how many Google 5 star reviews they have received. It also states how GRS does not rest on their laurels and wants to know how they can improve. But this definitely is not the case as this is a very inaccurate depiction of how this company is run. After unsuccessfully trying to resolve my issue over the phone, I decided to take time to go to their office to talk with someone personally. During that time, I had a VERY unpleasant interaction with the same receptionist Daniela Mejia. When I calmly tried to explain my situation to her, she just said that Silvercrest South's system was having issues for over two weeks and there was nothing that could be done until their system was fixed. I then asked why I just couldn't be told of this during the purchase of the decal or maybe during one of my several calls but she would not let me continue to speak and constantly interrupted me after MULTIPLE requests to let me talk. After all her rude interruptions, she wanted nothing to do with me nor the issue at hand and proceeded to give me a card for George Perez (the property manager) to contact him directly. Ironically, his phone number on the card is the main GRS number where this same rude receptionist answers the phone. Instead I proceeded to email the property manager along with the President Maria Barrios and Vice President Alan Lopez. The unprofessionalism not only was displayed by the receptionist, but it also extends all the way to the top as there was no response until I received an email 2 weeks later from the property manager asking me to call him directly after my repeated email follow ups. I have yet been able to speak to him even after repeated voicemail messages but I finally received an email from him on 3/19 stating that the issue would be resolved by 3/20/2024. As of 4/1/2024, it still is not working making it difficult to enter my own residence when the security guard is no longer present after hours. The lack of follow-up or communication from this company truly demonstrates the unempathetic and inconsideration for the residents they serve.
Mar 31st, 2024