Rainbow Shops

Its always some ish goin on with the system crashing everytime I go.. stood in line 10 mins while staff converated when she finally wobbled to the register the system went down so annoying
Mar 10th, 2024

Nov 19th, 2023

I love shopping for clothes with my daughter at Rainbow
Nov 10th, 2023

Awesome staff
Nov 1st, 2023

I shop at this location for myself and daughters ALL THE TIME. Today for some reason they felt the need to not render customer service. They sold me a 2 left shoes. I was in a rush having to come back after having reservations. I came back less than 30 minutes later. I explained I was heading to an event when I noticed they sold me 2 left shoes. They all rude and nasty. After agreeing they remembered me and that I just left. They would still need the receipt to give me the right shoe. Which was on display. So my question to Ms Tee the manager. Isnt her job to check the shoes before selling to me. And isnt obvious that we looking at the right shoe on display. Which if my box says display she shouldve took the shoe from display. Danielle who made the mistake showed no remorse. They made it as if it was my problem. Both Ms.Tee and Renee were extremely rude and antagonistic. Including Carolyn who spoke in a condescending tone and antagonizing. Because I was in hurry I paid for another style shoe just so I could make my event on time. Once I returned from event I took the receipt and the shoe was exchanged. I think it was unprofessional and unnecessary. If this is how you treat customers after YOU made a mistake. I rather not spend my money here. And if I have go outside my area for better service. Then I will go out my way to tell others not to spend money at this location. I literally paid $50 to skip the line because Renee purposely took her time. Even when I was next she found things to do before calling next. They saw no issue with that. Customer service is FIRST. And there is NONE here. Ive previously ignored all the unnecessary gossip and unprofessionalism. But now I see it was just a matter of my turn. Calling Corporate on Monday. I will let everyone know how it was handled before I have this put on our social media platform.
Mar 25th, 2024