Safelite AutoGlass

After scheduling an appointment online I received email, text and phone call reminders of the appointment only to find out when the technician never showed up that they were only scheduled to work in shop that day. There was never a chance that they were going to do the work as scheduled and they also had no intention of letting me know.
Apr 7th, 2024

I had reservations about using Safelite due to problems my son and daughter-in-law had with their windshield replacement. However, my experience was very different. From the moment of the appointment confirmation phone call to the completion of my install, I was handled with courtesy and professionalism. Pat was my installer and he was fabulous. He set my mind at ease regarding the quality of glass that hed be installing on my Tundra and answered all my questions both before and after the install. I will be recommending Pat if I get the chance to do so. Great job by all involved to insure that I left very satisfied!!!
Apr 4th, 2024

Allen is a dirt bag and does not deserve to be in his position!!!!
Apr 3rd, 2024

A rock had hit the bottom of my windshield while on the highway. Dang it. I went into my Progressive app to file a claim to get it fixed and their default company is Safelite. I didn't have a problem with this at all. I DID have to schedule someone to come to my job to repair the star-shaped crack a week out. I wasn't happy about this but I felt that because where the crack was it would be fine for awhile. Scheduling was easy and I received notifications and service reminders up until Tyler the tech called me stating he was on his way. I met with him outside my job and he was kind and professional. He let me know ahead of time that because of the location of the crack there's a chance that an attempt to fill it in will cause it to spread so he gave me the option to try to fill it in or just schedule a replacement. I went with trying to fill it in. About 15 mins later, Tyler called me and I came back out to the car and he told me that when he was almost done a new crack started spreading so he stopped and at that point the windshield needed to be replaced. He scheduled it right on the spot and I chose the date, which was the following week unfortunately. He told me what he did this day will hold until it's replaced but if it spreads more give him a call. It didn't but Tyler called me a few days later to make sure that everything was ok. I appreciate that. I only found out recently about the overwhelming negative reviews of this place so going in I was worried about my fairly new car getting messed up by not having the glass properly sealed or my safety features no longer working. I received a call, an email and a text reminding me of my appointment so that's good. When I got there I checked in about 15 mins before my appointment. The tech came up to me at my appointment time and took the keys from me. I got a text 5 mins later that my windshield replacement was starting. I originally was going to drop it off but because they had WiFi I decided to hang around and work from there remotely. The job was going to take about 3 hours anyway. WiFi was working ok so I turned on my VPN and remoted into work and then it dropped down. They have coffee and water, vending machine, restrooms, and a tv in the waiting area. About 1 hour and 40 mins later I got a text saying that they were wrapping up my recalibration. They brought my car around gave me some tips on when to take my car to a car wash, and when I could put tint back on it, then I was on my way. I was waiting for the day that I would have leaks whether from air or water but so far so good.
Apr 1st, 2024

The original job of replacing my window was done back in November. Safelite actually subcontracted my job to another company and they did a fine job this week. My rearview mirror fell off the windshield. When I called Safelite it took forever to get somebody to answer the phone and then when they did, I was on hold for over 30 minutes for them trying to find my job in their their system. I eventually hung up when no one came back on the line. I tried to get in touch with them the next day, and apparently their phones were out of order because no one was answering at all for over an hour. After about three hours of trying to get someone on the phone, the person I was chatting with on the computer was finally able to give me the name of the company it was contracted out to. It seems when a job is contracted out its in a different database in their system, and most of their reps who answer the phone do not know that. Incredibly frustrating process.
Mar 28th, 2024