Privilege Club LLC

Llevo 4 aos disfrutando este servicio y lo recomiendo mucho. Los privilegios q tienen te hacen sentir unas vacaciones inmejorables
Jul 21st, 2023

The experience at the hotels are excellent. The booking process is worse than booking from someone on the street corner. Calls, emails, online inquiries are never answered, and you have to jump through hoops just to get a reservation booked.
Nov 5th, 2018

Mar 20th, 2018

Mar 7th, 2018

The one star is only because I cant leave a quarter of a star. Where to begin explains my experience with this club? Oh yeah, they are SCAM. A big one too. The presentation that they claim will take only one hour last the entire day. They start with taking you to break fast to lower your gaurd, loosening you up a bit. Then they show you the privilege side and Finally you are back at the office and now speaking with a supervisor whose entire goal is to misrepresent the fact and information of their membership in order to manipulate you into purchasing a membership. What they do not tell you is that it is a timeshare in deed. If that isnt working they call in the big guns, an American manager - there is a reason to why the manager is American and not from the Islands of which you are vacationing in. If they are successful in manipulating you into purchasing the membership they hurry you through paperwork and skip over reasonable questions or doubts you may have merely explains the depth of the situation. They also serve you alcohol before having you sign the documents. By the time of signing you are already inebriated, hungry and tired. At first they seem so helpful and present it as though someone from the club will alway be able to help you or at least try to. WRONG!! They only time I am able to communicate with anyone from the club in a timely manner is when my payments are due. They provide numbers that arent connected. I am not even able to leave messages. A big red flag for me is that I cant even make payments online. Someone always calling me to make my payments and with all the phone scans thats going on in the islands I am very reluctant to give my info over the phone. After having already made payment arrangements with one of their reps I supposed,a few days earlier, I was disappointed to later receive a call from the club requesting payment and they had now recorded of the information that should have been noted to my account. Id had enough after 2 weeks of me trying to reach a manager because I was unable to make a reservation. I have never used the membership and this would have been my first time doing so. I was upset and asked to cancel the membership but in the effort to prevent me from doing so because they did not want it to be recorded that the cancellation is due to poor services, they started making an effort to assist. It still ended with me asking for a cancellation and a refund. Initially I paid more than half the amount of the membership and now they are refusing to refund me anything though Ive not used any of the weeks nor did I use the free trip certificates. I am still not able speak with anyone on the phone concerning this matter. They completed refuse to communicate with me outside of emails. They are trying to force me into signing a cancellation agreement that forfeit my rights to a refund. They also withdrew funds from my account without my authorization.
Nov 11th, 2017