Pizza Hut

May 18th, 2022

I love Pizza Hut, but I have to be brutally honest the pizza at this particular location doesnt taste good. The pizza Ive had here has been dry, flavorless, and burned. I get better quality pizza inside of a Target nearby. I thought maybe it was just a bad one time experience. So I came back another time and the pizza still didnt taste good. That said, the staff here have always been really cool to me. But Id appreciate the quality to improve.
May 14th, 2022

This place is so bad omg, i ordered a pizza 40 minutes before on the app , when I got there it was not ready and when I said I could not wait for them to make it the lady gave me the worst attitude Ive seen il. Ill never go back there ..
May 10th, 2022

This took place on 03/30/2022. I attempted to order a pizza from this location. They informed that it would take 30 minutes. An hour later I called back, trying to find out if there was a reason for why my pizza was late. I was informed that the wrong address was put into their system. I rectified the mistake and then asked if they could provide me with a discount in order to compensate me for the mistake. They proceeded to inform me that they would be able to provide me with a free desert for my trouble. After they put me on hold in order to accommodate me they informed me that they would not be able to go through with this free desert. I asked to speak to a manager and they told me that she could not come to the phone. I requested the name and employee Id of the manager in order to file a complaint. They gave me the information and then told me that they would have the pizza delivered soon. After another hour, I called back. They hung up on me immediately. I tried multiple times to call back and they continued to hang up on me. I then went to the store to get the pizza myself and to speak to a manager. The gentleman that was at the front went to the back and brought a large muscular man with a very rude demeanor and an agressive stance to speak to me. He informed that he was not the manager and I politely asked to speak to the manager, and he told me no and that I was banned from the store. I then called later to try to find out the name of the man who tried make me feel threatend and was verbally told that If I called again, he would "Take care of me". He then proceeded to call me a series of curse words.
Apr 28th, 2022

Update: Pizza Hut did contact me and apologized. They provided me with a credit and was able to go back and order a new pizza with no issue. The situation has been resolved, which I appreciate. I'm not sure what is going on with this location. I've ordered here plenty of times with no issues. Today they said they did not see that I placed an order online even though I had a receipt. The lead or manager (not sure of her title) just seemed really confused and like she didn't know how to deal with people. A lady in front of me was also complaining about something else. The front was getting crowded and no one else came to help. After all this time, its safe to say I'd never go back. Told me to contact my bank over the charge because there was nothing she could do even though I had the confirmation number which she also never tried to write down. It was also supposed to be curbside pickup so that I didn't have to leave the car with my son but definitely had to get out
Apr 17th, 2022