Pagan Towing Services & Transport

Louis was very professional. And super knowledgeable and just a realyl nice guy
Apr 9th, 2024

Unbelievable Service came 50 minutes early Bobby super nice guy got me going right away and knew my type of car too impressed!! I thought I was gonna have a terrible day and they made it right
Apr 3rd, 2024

I called on a Sunday around 3am due to its publication of 24hours but no one answer
Mar 27th, 2024

This tow company was recommended by my insurance agency. I live in Pinellas Park but broke down in New Port Richey (NPR). It took 2 hours for them to get to me despite 3 phone calls FROM THEM and each time they said their eta was 22 mins just 10 minutes very soon. After the 2 hours, they finally arrived and put my car on the flat bed. My friend was there to drive me back home but first we needed to drop the car off in St. Pete at a tire company. We communicated with the driver that we would meet him there. My friend and I arrived in St. Pete 35 mins after leaving NPR. We sat in her car outside the fire place waiting for the tow truck to arrive. After waiting for another 30 mins, I called Pagan towing. The dispatcher yelled hes on his way and hung up. 2 hours after leaving NPR, the tow truck still hadnt arrived in St. Pete. I was pissed to say the least. I called both dispatch and the driver and neither would answer my calls. I realized dispatch was no longer taking calls (it was now after 10pm) so I focused on the driver phone. I called 6 more times and was sent to voicemail. I called my insurance company who tried multiple times to get ahold of Pagan to no avail. The insurance agency suggested I call non emergency to report my vehicle missing. It was 11pm (4 hours after I called for a tow and 2 hours after leaving NPR) that I called to report my vehicle missing As I was on the phone with non emergency, a DIFFERENT TOW TRUCK and driver pulled up with my car. Apparently, the original driver who picked up my car had to use his truck for a new call and they decided to put my car on a different tow truck without ever calling me - the customer - to give me a heads up as to what was happening with my vehicle. I will never use this company again. Poor communication. Poor customer service. Poor all around.
Mar 19th, 2024

Fast service. Driver was professional, even when I was waiting to get key from my son.
Mar 13th, 2024