Out of the Closet - Wilton Manors

Purchased a mirror from this location, couldn't take it with me, i asked if I could pick it up later, the manager said he would hold it in the back until I come back. The manager looks it over, then he slams it face first on the counter in front of me, miraculously it was not damaged, but when i come back 5 minutes later to pick it up, it was damaged. I have a feeling it was damaged intentionaly. No way the damage pictured was an accident, as it's an inside edge. It's a shame, it was a beautiful antique mirror.
Mar 17th, 2024

Went to buy an item that was in the window an told not available for purchase. It is literally a resell shop. What?!? Rude customer service and a terrible experience.
Feb 28th, 2024

This is a gem in Wilton Manors.. It's a fun place to check out and I usually find a unique and cute item here. Friendly staff too.
Jan 30th, 2024

I was considering donating to this location but after reading all the terrible reviews regarding this person Bill (assistant manager) greeting you with such a negative attitude and sounds like sometimes a bit hostile. I think its safer to look for another organization to do my donating. This is truly disappointing. As a business owner myself I know first hand having a good staff representing my business and brand are key to the success of my business. I hope that after all these negative experiences your customers have had you have since then made better decisions on who you have representing your wonderful organization.
Dec 19th, 2023

I wish the service were as noble as the mission. I dropped off some items for donation. After some scrutiny and questioning, I was allowed to unload my donations. I did read the list of unacceptable items ahead of time. I was helping unload and the person that met me had the door showed me where to put them in the storage area. Thats when a manager comes in and asked what I was doing. It was obvious I was unloading donated items, but I articulated that to them. He snapped, No, youre not supposed to be back here, its a liability. He then proceeded to chastise the person that met me at the car and called him a knucklehead. Totally understand the need to have rules, but perhaps handle customer & employee interactions with a bit more grace. Ill donate where its less hassle and less intimidating.
Feb 25th, 2024