J.Crew

Mar 30th, 2024

My recent visit to the J.Crew store at Avalon in Alpharetta was unfortunately not an isolated incident. This disappointing experience marked yet another instance of poor customer service at this particular location. Despite being loyal patrons of J.Crew, my family and I have consistently encountered neglectful treatment at the Avalon store. Once again, during our most recent visit on March 21, 2024, around 7:30 pm we were ignored by the staff for nearly 20 minutes, with no one bothering to engage with us even after my attempts to initiate conversation. The presence of a staff member wearing a blue and white striped T-shirt only added to the frustration, as he too failed to acknowledge our presence or offer any assistance. Its disheartening to witness such a lack of professionalism and basic courtesy in a retail environment. This recurring pattern of neglect underscores a systemic issue with customer service at the Avalon J.Crew store. As loyal customers, we expect better treatment and a more welcoming atmosphere. Unless significant improvements are made, my family and I will have no choice but to take our business elsewhere. I urge J.Crew management to address these ongoing concerns and prioritize customer satisfaction at the Avalon location. Customers should feel valued and respected during their shopping experiences, and its clear that there is much room for improvement in this regard.
Mar 26th, 2024

0 of the 4 associates acknowledged us
Mar 19th, 2024

Mar 15th, 2024

The associates dont greet/ assist you here. They werent busy, but did not greet us or ask if we needed help also basically just stood there gathered around talking as we left.
Mar 13th, 2024