GameStop

Feb 4th, 2024

ZEKN AND JESSE are two employees that can quickly simplify customers different challenges on a busy day! Employees like them are the reason GameStop is still enjoyable actually.
Dec 26th, 2023

Good customer service Had everything I needed for PS5
Oct 28th, 2023

Called in ahead to make sure our preorder of the Assassin's Creed Mirage Collectors Edition (THE EXPENSIVE ONE) was in before making the drive and assured that it was there. Hour drive and once we show up, we are told that it was given to someone else. We paid for the preorder in full, at that store, months in advance, call ahead before coming and now it's Not There?!?
Oct 4th, 2023

Jessie the store manager over both Athens location lied to my face and said my warranty was void, but when I told him another store sent me to him, and said it was good. He called them because he said "Cody was the veteran an he knows more". Then Cody lied and said nothing about the PS5 system was explained when we clearly had a discussion about what cause the issue and was about to give me my replacement but didn't have any digital versions, so he sent me to Athens to get one. So I called the Lexington location just for that person to tell me, " no Jessie was the manager over both locations and had been an employee for 15 years while Cody the so called vet, only been an employee for maybe 2-3 years. THEY CHANGED THE POLICY IN NOVEMBER SO IF YOUR EXPECTATIONS ARE A NEW SYSTEM FOR WARRANTY REPLACEMENT, YOUR WRONG. I HAD TO CALL ANOTHER LOCATION FOR HIM TO EXPLAIN THAT WARRANTY BEFORE NOVEMBER ARE BASICALLY VOID BECAUSE THE POLICY CHANGED AND ONLY CAN GET REFURBISHED ANYTHING, NOT NEW. THEY ALSO TOLD ME HE HAS THE POWER TO GIVE ME ANOTHER NEW SYSTEM IF NO REFURBISHED ARE AVAILABLE BY POLICY!!! Don't let them lie to you, they want to make the most profit by not giving warranties out and will lie to do so. I called corporate and explained and they were not to happy about this situation, avoid Athens location and winder. You want true customer service with honesty and satisfaction, go to any store in Hall county or oakwood. They get the job done no questions asked. Jessie will look at your system and say anything visible is damaged to a scratch, and consider dust dirt or anything in the box an infestation. That was his back up excuse when I proved him wrong. He did not want to give me my replacement what so ever... But hall county did and they also called district to handle this matter for me.
Jan 27th, 2024