Navy Federal Credit Union

Mar 26th, 2024

Easy to deposit your check or
Mar 17th, 2024

This branch is as slow as molasses. When you have over 20 customers in line and only two associates helping them at the beginning of the month at 9am, that is poor management. In response to your reply: People still need real people to converse with. There are six desks for tellers to sit at and only two of them were being used. Not EVERYTHING can be done online nor does everyone want to do everything online. WE are the customers and your business relies on our support. Reprioritize and hire some more tellers.
Feb 22nd, 2024

My visit to this Navy Federal location was the least helpful experience Ive had with Navy Federal. On top of that, upon walking up to the front door, I was greeted with an array of garbage scattered about in front of the property, that apparently management doesnt mind being there. And the bank rep that assisted me had an annoyingly unprofessional, unkempt appearance. As he typed away on the keyboard in front of me I had to look at his dirty-looking hands with long, dirty fingernails. What ever happened to people working at banks having a clean, professional appearance? This visit was in regards to a joint account. Ive previously considered opening my own account with Navy Fed, since Id be eligible as a service member. But this experience has got me re-thinking that. I also spoke with the assistant manager during this visit, and she was also dry, discourteous, and unhelpful.
Mar 7th, 2024

I now know not to waste my time at a physical branch. Shortly after closing on my first home, I went to this branch to deposit a check I received from the closing attorney. I waited in line for about 10 minutes, no big deal as I understood it was busy. I was called up to a clerk and handed her my check. Well, the check had mine and my wifes name on it, but I was the only one present. Additionally, my wife and I dont do joint bank accounts. So after swiping my card, the clerk tells me that she cant deposit the check because its not a joint account, and because my wife wasnt with me. She then tells me that even if my wife was with me, they may not be able to deposit it because shes not on my account. I walked out of there irritated, then made an 8 and a half hour drive back to where I currently live. The next day, I mobile deposit the check with no issues! That clerk was extremely unhelpful and did nothing to try and help me as a customer. Lesson learned.
Mar 1st, 2024