Hours

Thursday:
5:00 AM - 12:00 AM
Friday:
5:00 AM - 12:00 AM
Saturday:
5:00 AM - 12:00 AM
Sunday:
5:00 AM - 12:00 AM
Monday:
5:00 AM - 12:00 AM
Tuesday:
5:00 AM - 12:00 AM
Wednesday:
5:00 AM - 12:00 AM

Chamber Rating

Verified Member
4.3 - (1585 reviews)
855
451
171
40
68
Read Our 1585 Reviews

Chamber Rating

Verified Member
4.3 - (1585 reviews)
855
451
171
40
68
  • Bobbie Jo Ng

    Love this store but it's really sad because they seem to always be out of what I'm looking for or it seems to be a hassle to find someone to assist you.
    Apr 8th, 2024

  • Scott C

    Clean and good sized store. Great Hilo staff, very helpful and pleasant
    Mar 31st, 2024

  • Shane Gardner

    Nice they have everything here if you're willing to spend the money
    Mar 25th, 2024

  • Michele Evans

    Clean, well stocked and always friendly staff!
    Mar 25th, 2024

  • Ashley Coleman

    a friend of mine went in to purchase bags from Safeway a few days ago and as someone who is on a budget, I thought it was a great idea. I went in to purchase bags and was immediately told no. I walked up to a different worker who gave me bags and told me to go to a register because she had no way of cashing me out and I went and stood in line where I was met by the same lady (Mina) who again refused. I went to the customer service desk because I didn't understand why she was being so rude and accusing me of trying to steal (I have never stolen anything in my life). The guy behind the desk (Doug) called a manager because he saw the interaction between me and that other lady. At this point I explain to this guy why I'm trying to purchase the bags and then the guy behind the counter said what I was trying to do was dumb (again not sure why the hostility). The manager (Cole) sold me the bags, but was hesitant and I'm not sure why they all thought i was going to steal, but as soon as I left and got to my car I immediately broke down in tears because I have never in my life had this kind of thing happen. Needless to say I will not be shopping at Safeway again.
    Mar 19th, 2024

Read Our 1585 Reviews

About
Safeway

Visit your neighborhood Safeway located at 381 E Maka'Ala St, Hilo, HI, for a convenient and friendly grocery experience! From our deli, bakery, fresh produce and helpful pharmacy staff, we've got you covered! Our bakery features customizable cakes, cupcakes and more while the deli offers a variety of party trays, made to order. Our pick up service Order Ahead even allows you to place your bakery order online so it's ready for you when you get here! Need your groceries fast? We now offer Grocery Delivery and DriveUp & Go to cater to our shoppers' busy lives! The produce department is full of fresh fruits and veggies galore! Our floral department offers exclusive debi lilly design products and services made just to your liking! Stop by our friendly, neighborhood in-store pharmacy for immunizations, prescription refills, specialty care, and so much more! Safeway is dedicated to being your one-stop-shop and provides a Coin Star and Western Union system for your convenience. Enjoy your shopping experience even more with a hot cup of coffee at your in-store Starbucks, and unwind with a movie from Redbox. Check out our Weekly Ad for store savings, earn Gas Rewards with purchases, and download our Safeway app for Safeway for U personalized offers. For more information, visit or call (808) 339-3795. Stop by and see why our service, convenience, and fresh offerings will make Safeway your favorite local supermarket!

Contact Info

Services

  • Coinstar
  • debi lilly design Destination
  • Gift Card Mall
  • Grocery Delivery
  • Western Union
  • DriveUp & Go
  • Wedding Flowers
  • Business Delivery
  • Same Day Delivery
  • Money Order
  • COVID-19 Vaccine Now Available
  • Starbucks Cafe
  • Door Dash
  • DMV Kiosk
  • Safeway Fuel Station
  • Pizza Station
  • Safeway Gift Cards
  • Boars Head Deli
  • AmeriGas Propane
  • Bakery and Deli Order-Ahead
  • Rug Doctor
  • Coinme
  • Bitcoin Sold in Coinstar
  • SNAP EBT Online

Payment Methods

  • AMERICANEXPRESS
  • ANDROIDPAY
  • APPLEPAY
  • CASH
  • CHECK
  • DINERSCLUB
  • DISCOVER
  • MASTERCARD
  • SAMSUNGPAY
  • TRAVELERSCHECK
  • VISA

Questions & Answers

Q What is the phone number for Safeway?

A The phone number for Safeway is: (808) 339-3795.


Q Where is Safeway located?

A Safeway is located at 381 E Maka'Ala St, Hilo, Hawaii 96720


Q What is the internet address for Safeway?

A The website (URL) for Safeway is: https://local.safeway.com/safeway/hi/hilo/381-e-maka-ala-st.html


Q How big is Safeway?

A Safeway employs approximately 20+ people.


Q What days are Safeway open?

A Safeway is open:
Thursday: 5:00 AM - 12:00 AM
Friday: 5:00 AM - 12:00 AM
Saturday: 5:00 AM - 12:00 AM
Sunday: 5:00 AM - 12:00 AM
Monday: 5:00 AM - 12:00 AM
Tuesday: 5:00 AM - 12:00 AM
Wednesday: 5:00 AM - 12:00 AM


Q How is Safeway rated?

A Safeway has a 4.3 Star Rating from 1585 reviewers.

Ratings and Reviews
Safeway

Overall Rating

Overall Rating
( 1585 Reviews )
855
451
171
40
68
Write a Review

Bobbie Jo Ng on Google

image Love this store but it's really sad because they seem to always be out of what I'm looking for or it seems to be a hassle to find someone to assist you.

Business Response on Google Jul 9th, 2021
Hi there, Bobbie! We appreciate your business here at your local Hilo Store! But, we do apologize that your recent visits have not quite met your expectations. Your feedback and business mean a ton to us, and we know how important one-stop shopping is to our customers! We have gone ahead and shared your comments with Store Management for further review, and we would love to gather additional details on this. At your earliest convenience, please chat with us on our website or through our Contact US page. We hope to hear from you very soon.

Scott C on Google

image Clean and good sized store. Great Hilo staff, very helpful and pleasant


Shane Gardner on Google

image Nice they have everything here if you're willing to spend the money


Michele Evans on Google

image Clean, well stocked and always friendly staff!


Ashley Coleman on Google

image a friend of mine went in to purchase bags from Safeway a few days ago and as someone who is on a budget, I thought it was a great idea. I went in to purchase bags and was immediately told no. I walked up to a different worker who gave me bags and told me to go to a register because she had no way of cashing me out and I went and stood in line where I was met by the same lady (Mina) who again refused. I went to the customer service desk because I didn't understand why she was being so rude and accusing me of trying to steal (I have never stolen anything in my life). The guy behind the desk (Doug) called a manager because he saw the interaction between me and that other lady. At this point I explain to this guy why I'm trying to purchase the bags and then the guy behind the counter said what I was trying to do was dumb (again not sure why the hostility). The manager (Cole) sold me the bags, but was hesitant and I'm not sure why they all thought i was going to steal, but as soon as I left and got to my car I immediately broke down in tears because I have never in my life had this
kind of thing happen. Needless to say I will not be shopping at Safeway again.

Business Response on Google Mar 13th, 2024
We appreciate your feedback, Ashley. This is concerning to hear. Please know this isn't the experience we want our valued customers to have. It's imperative that our customers have a positive experience with friendly, helpful employees with every shopping trip. We've shared your feedback with the store's Management Team. If you would like us to follow up with you regarding your concerns, please chat with us through the Contact Us page on our website.

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Overall Rating

Overall Rating
( 1585 Reviews )
855
451
171
40
68

Write a Review

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