Silver Bay Apartments

Very friendly and helpful staff.
Apr 2nd, 2024

We've been living at Silver Bay for 4 months. We started out giving it 5 stars. We now give it 3. In all efforts to give a fair and honest, facts-only review, here's why: 4-5 stars Move-in process was simple and we had an overall good experience. We love living so close to the Boise River Greenbelt and downtown area. Neighbors are quiet and friendly. Complex is pet friendly. Office people are approachable and seem to want to help. We asked if we could have a Super Bowl party at the clubhouse, and we not only had one, but office manager went out of his way, on his day off, to provide food and drinks. Kudos to him. Appliances are newer and/or work well. Steven, the maintenance guy, works hard and is a pleasure to work with. He responds as quickly as possible and gets the job done. We always enjoy our interactions with him. Lots of lawn and open space, plus a lake. We haven't been on or in it yet but we intend to take advantage of it when the weather warms up. 2-3 stars After a few days of heavy rain last month, we discovered that the carpet in a corner of the living room and bedroom, and our dog's bed were soaked. After pulling back a corner of carpet to see what was happening, we found what appeared to be an ongoing issue of water coming in from outside. Tack strips were decaying and moldy. Plus side is the office responded immediately to our reporting of the issue. Downside was that after a carpet company dried out the carpet with large and loud (extremely loud) fans and a dehumidifier for 3 days, the carpet was pulled back over the old tack strips. We offered to remove them at the outset, but we were told that we did not have permission to do so. No other work has been done. Fortunately, we're heading into summer/dry season. Also, a ton of dog poop in common areas. This is 100% attributable to people who don't pick up after their pets despite signs and conveniently placed poop bag dispensers. 1 star The treadmill, probably the most-used item in the tiny gym, has been out of order and partially disassembled for weeks. Yesterday (a Saturday), we discovered the hot tub was not hot. We reported it to the office and were told it would be Tuesday before anyone looked at it. Disappointing, since it's one of the amenities we enjoy most here. There was also a broken-down recliner next to the dumpster for about 3.5 months before anyone hauled it off. Overall, we are comfortable here but we feel that maintenance and timely fixes might be better achieved with either more help or staffing spread over 6 or 7 days. One of the maintenance guys told us he spends Mondays tackling all the weekend maintenance requests, which are probably numerous. We wonder how they keep up.
Mar 15th, 2024

Feb 26th, 2024

Great place to call HOME!! Friendly management and staff!! Loving it so far!! Strongly recommended!
Feb 16th, 2024

Terri and Robert are outstanding to work with!! They were extremely responsive and accommodating! They were also cheerful and nice and I got the feeling they both enjoy their jobs!
Jan 31st, 2024