Total Offroad & More: Truck, SUV, & Jeep 4x4 Parts - Boise, ID

Mar 16th, 2024

I am a veteran and volunteer for a offroad recovery outfit. Was told by AL to contact assistant manager to get a discount. He said he would give me one. When I got the RC 6.5 in. Lift I was charged more then I could have gotten directly from RC.
Feb 29th, 2024

I have been in the store three times now and the first two times could not get anyone to help me or care that I was in the store. Finally got help and purchased shocks from a guy who clearly made me feel like I was wasting his time. On my third trip to the store I needed replacement shock bushings for the steering stablilizer shock I had previously purchased and the guy behind the counter said "we only sell new shocks not replacement parts". Horrible customer service. Will not return nor suggest anyone use this business.
Dec 29th, 2023

The service department was above and beyond the call of duty. I took my lifted Nissan Xterra there for an alignment, and they showed me that my front upper control arm joints were bad. We ordered and replaced them with high-performance SPC upper control arms that are very adjustable and allowed me to move the front tires forward eliminating my over-sized tires from rubbing on my fenders. They had to trim my front coil, spring buckets to gain clearance and they did not charge me for the extra work. If you have an Xterra, you should have them put SPC upper control arms on your rig. I highly recommend them.
Oct 23rd, 2023

Response at bottom. Rip off.. scam... quoted me 5x what competitors did. Tried to justify price by making up how many hours to get the job done. I.e. "it'll take about 1 hour for each fender, 4 fenders will be 4 hours for each corner." Weird that it took your competitor 10 mins on each corner.. saving me over $2k if I had gotten it done through this company. Obviously just for the fenders would not be $2k... apparently it's not obvious to some, it's 2k total of my quote. And the accessories AND lighting was significantly less at a competitor. So trying to justify your quote by stating that I didn't understand it... well glad you think so low of your would be customers. Very condescending.. good luck to anyone else that tries this place. Just look at the responses on Google reviews.. you'll know what you're getting into.
Jan 11th, 2024