Massage Envy - Boise North

Made an appointment online about 5 days ago. Apparently the manager called this morning (day of the appointment) and left a message that the time I booked wasnt available anymore. I didnt see the voicemail, but I had logged into my ME account this morning to make sure I had the time correct. It still showed a 130 appointment. Drove 30 minutes to the appointment only to be told they couldnt accommodate me. I showed them the ME schedule and they said they dont change that until theyve confirmed with the client. My point would be dont leave an appointment on the books that isnt correct, ESPECIALLY if you havent gotten ahold of the client. Also, after checking, the voicemail came from a Mobile, AL number, why would I think my Boise massage information is coming from an unidentified number in Mobile, Alabama? Bad business practices, an hour of my life Ill never get back. Always appreciated.
Apr 2nd, 2024

WARNING... Horrible Customer Service!!!!!!!!!! Saturday I called to book an appointment, and unfortunately Sat was all booked, but Sunday 10am was available... which I booked. I showed up 15 min early, only to find out they cancelled my appointment without notifying me. Why... they still can't tell me. After being on hold for an 40+ min, they are saying I called to cancelled it. (why would I cancel an appointment I just made and showed up to it??). When I did show up, all the girls could say was "I'm sorry". Sorry for cancelling my appt. Sorry for wasting my time. As I called to talk to a manager, of course, no one available (and still hasn't called me back). What pissed me off is I could have gone somewhere else at 2pm... but this one was early am which worked better. Afterwards, I called the 2pm appt back - filled, argh... I called back to talked to the central booking CS manager, and after a lengthy call they told me they'd call me back; still, no reply. I just hung up with the central bookings and they told me it was me who cancelled the appt. But after being on hold for 20 min. and with some really bad on-hold acid-trippin' music, I told the girl to replay my booking call, which she did, and confirmed, it wasn't me that cancelled it. Did they offer to make good on any of this... no. Offer anything but a stupid... I'm sorry, no! Unbelievable. I come from a world of "Do what you say and say what you do!". If you screw up, own it and make amends. Now they have really wasted my time; an hour driving to and from the appt, and over an hour on the phone to try to resolve this. And it's still, its not resolved. My advice... plenty of non-corporate massage therapist in town here, call someone else!!!!
Mar 10th, 2024

Excellent . Perfect amount of pressure
Feb 8th, 2024

Chloe is very good!
Feb 5th, 2024

I canceled my membership In October of 2023. After several phone calls, emails, and confirmation on the store level that my card was off file and my membership was cancelled message Envy Boise North location drafted 288.00 from my account in January of 2024. The manager was dismissive, and uncooperative. Ultimately refusing a refund. I cant even get a response from corporate office. DO NOT TRUST THIS FRANCHISE.
Feb 1st, 2024