Rural Haze

Received my order from them a week ago and one of the shoes arrived damaged. I have tried emailing them per the instructions on their website 3 times in the last week, have not received a response. I want my money back for the product I won't be able to wear. Bad customer service!
Apr 1st, 2024

I bought a pair of boots and there to small and I want to exchange but all sources thru email and phone calls and a letter to the return distribution for a return label have failed. No one has gotten back to me and it's been over 3 weeks. Not 5 star service very disappointed in this company
Mar 31st, 2024

I did not have a great experience at all. My exchange pair of shoes came with blue marker on the side. Very disappointed with my entire experience from start to finish. Ill write them off as a loss as I had already exchanged a previous pair for them and dont wish to spend the time exchanging items. I will never shop here again. I wouldnt even give 1 star but you have to in order or leave a review. Sincerely dissatisfied.
Oct 23rd, 2023

Fantastic customer service! I'm pretty sure that it's the vest customer service experience I've ever had. I noticed a defect in one of the shoes I purchased, but didn't notice it until quite a while after ordering them because I hadn't worn them, or even tried them on. I didn't expect a refund or exchange because it was my fault for not noticing in so long. However, I sent an email with images and they promptly responded and sent a new pair. I will definitely be ordering again in the future.
Sep 8th, 2023

Poor craftsmanship, worse customer service. Good way to lose your money.
Sep 3rd, 2023