KeyBank

Known fraud on my account and Key bank is taking months to fix and charging me fees associated with the fraud! Absolutely terrible customer service and definitely a nightmare to deal with.
Mar 23rd, 2024

I've been banking with Key Bank now for over 20 years. I've had a mortgage loan and three HELOC loans. The service and courtesy has always been first class. I enjoy no fee checking accounts, savings accounts, etc. For years, I haven't paid any sort of fees that I can recall, ever. Key Bank has been willing to go the extra mile to accomodate my needs, waive fees for rare and accidental mistakes, and take time to go over any account concerns I may have. Their online banking is so functional. It has been a huge timesaver. My banking relationship with them is one I treasure.
Mar 5th, 2024

Did a home loan through these guys as at the time had better rates but it's been nothing but headaches they didn't pay the insurance company and got it sent to collections which went against me then promised me it was the insurance company's fault and how they love to blame the bank well low and behold after switching insurance company's and doing as I was told by their bank more issues with the insurance now they are trying to charge me for a Break of coverage even after there was ive called 3 times to have it fixed got told it would be handled amd I wouldn't have to pay and then weeks later got a letter again saying they are charging me have also had problems trying to just pay the damn mortgage had the desk teller over charge me then a separate time had them put the payment in the wrong account just endless mistakes anytime. Never have been told sorry even after catching them in lies I would never suggest to anyone to go here unprofessional and honestly feels as no one knows what's going on in their bank.
Nov 5th, 2023

I will NEVER conduct any business through Key Bank and advise nobody else. My company has been hurt tremendously because of them, and there is not reassurance of my funds. I don't know if they are even going to release what I currently have there now. My business account was hacked on 9/14. I immediately, within an hour, reported the activity. It was for a significant amount at that. No questions were asked by the bank besides, this wasn't you? The transaction occurred in Missouri, and I said we have never done any business out of state. I even called the company where the transaction occurred and got information for Key Bank. Every time I would call the bank to check the status of the fraud dispute, they would tell me there was no record of it. We would report the transaction again, and the branch in Blackfoot and Pocatello would apologize and say okay, you should have your funds available to you within 48 hours. Nothing would come, and we are still waiting. So, I started calling the fraud number specific to the Key Bank fraud department. Even at times, that department couldn't find my dispute, and I would have to give them my confirmation number. Whoever hacked our account was so deep into our information that Key Bank closed our account and opened a new one for our business. Which was great until we didn't get debit cards for over seven days, and today, when we went to get money to conduct business, we were told that they couldn't do business with us anymore because we are too much of a risk because we got hacked. I do not understand how that is our fault. Isn't that why we disputed a transaction that wasn't ours for your fraud department to "investigate" how that could have happened? They advised us that it takes 90 days for an investigation. They can't give us any update on the investigation yet decided to close our account because we are at risk. So why did they open us another account? Why was this not communicated to us? They said a letter would be sent out. Not that I want to continue to do business with them, but they wouldn't even give us what we had in the account today to close and go elsewhere. So now we have no access to our current funds, but it sounds like we won't be getting back what we disputed either. I understand things happen, but this wasn't in our control either. Businesses' with the highest form of security still get hacked, but it's still not right for any company to treat us the way Key Bank has treated us. They have never even followed up with us for anything. Asked us any questions...nothing. It takes us to go into the branch to conduct business and get cut off with no answers or specifications, and we are told we need to call the fraud department for your disputed funds and on December 14 we will be issued a letter letting us know the outcome of that dispute. I am just going to assumer we wont see that money again. Its gut wrenching. This is how my family gets by and I am not happy at all. I've been really patient and yet these people sleep at night knowing that small business suffer because of poor processes and lack of protection. We trusted our business here and it was a big mistake.
Oct 23rd, 2023

Back in April 2023 I had requested several years of back statements. I know the they charge for them however, KeyBank wanted me to pay the the ridiculous amount of $444.00 along with $20.00 overdraft fee. Never was it's started that I would have been charged that about. What? Wait just one minute. How many trees did I have to kill for this? When I looked into my keybank mobile account I was overdrawn and my account was frozen. I was unable to purchase items that was detrimental to my health and well-being. Shame on you KeyBank!! I do not drive and depend on public transportation to take me where I need to go. I need to get to the bank ASAP! The branch manager has told to his boss where she decided to waive the fee of $466.00. Also was promised the I will be getting my statements sent to me free of charge. Nice! Or so I thought. Not only did I not receive them through the United States Postal Service which the manager promised. I also called the 800 number 3 times stating that I need to go to my local post office to look for them there. I was told to go there each time. In the 3 years that I've lived at my same address for 3 years never having a problem with my P/O with delivery of my mail. Ever! This started in April 2023, now it's November 2023. 7 months and still no statements as promised by KeyBank. No one ever thought to call me to see if I had received it, knowing that I heard reached out to complain. I was with you for 7 years and this is how you treat me? Shame on you KeyBank! I noticed a $40 overdraft fee and was able to get a refund because it was too late. Too late? What difference would that make sense I don't have nor ever requested to have overdraft fee on my bank account. Keybank, of I was mailed my waived statements as promised I more than sure I would have noticed my $40 facetious charge in the first place. Last week when I went in to close my account I requested a cashier's check, my teller gave me cash. I looked at her and said, I guess I I'll have to get the cash, there teller says sorry. Oops. She handed me the cash , I had to ask for an envelope to put my money in it. I feel that had KeyBank lived too their promises I would still be there happy as a lamb as I was before.
Oct 11th, 2023