Best Western Pocatello Inn

Thank you so much for your wonderful review, we're so glad to hear you enjoyed your stay!

Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that you had this experience, this is not our standard and for that I am truly sorry. If you experience any issues such as this during any future reservations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback!

Thank you so much for your wonderful review of our property. I'm glad to hear you enjoyed your stay. We hope to see you again soon!

I see that you had rated your overall experience a 3 out of 5 score, can you please tell me how we could have further increased the overall value for the price that was paid? If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels.

Dear Bethany,We extend our sincerest apologies for the distressing experience you and the young athletes had during your recent stay at our Best Western. Your feedback is invaluable, and we deeply regret any inconvenience caused to you and your child's team.We are genuinely sorry that the building assigned to the kids was undergoing construction, and we understand the serious safety concerns this raised. Our intention is never to compromise the well-being of our guests, especially children. We acknowledge the oversight in not adequately communicating the condition of the building to the coaches upon their arrival.Your concerns about broken windows, non-functional room doors, and the presence of construction debris are alarming, and we want to assure you that we take this matter very seriously. We are investigating the details of your stay to address the immediate issues and prevent any recurrence in the future.It is not our standard to hide information or compromise on safety, and we deeply regret the anxiety and frustration this situation has caused. We are committed to making necessary improvements and appreciate your patience as we work to rectify the situation.We understand your anger, and we can assure you that no one else will be put in such a situation in the future. Please be assured that we are taking corrective actions to ensure the safety and comfort of our guests are never compromised again.We appreciate you bringing this matter to our attention and giving us the opportunity to rectify our shortcomings. Your feedback is essential in helping us improve our services, and we sincerely apologize for falling short of your expectations.If there's anything specific we can do to make amends or if you would like to discuss your experience further, please do not hesitate to reach out to our customer service team at 208-237-7650 ext. 3. We are committed to regaining your trust and providing you with the exceptional experience you rightfully expect from Best Western.Once again, we apologize for the inconvenience and distress caused during your stay. We appreciate your understanding and the opportunity to make amends.Sincerely,Chance SummersAssistant General ManagerBest Western Pocatello Inn Management Team