Lumen Fox Valley

Do you have a Russian speaking translator?
Apr 7th, 2024

Mar 27th, 2024

I want to start off by saying Jack and Jasmine have been so amazing from the start! They truly do work so hard and care about residents. Brad is also amazing! Hes fixed a lot of problems we had. The pool is super nice and also the gym! It definitely is a good kind of lively and pretty complex. The bad part is mostly residents and management not holding them accountable. A lot of people are disgusting here, they leave their trash bags NEXT TO the trash chute in the trash room due to pure laziness and just being gross. Sometimes you couldnt even open the door because the trash has built up and is blocking it. Which is unacceptable when paying what we do. I have spoken about the issue since August and I am just know hearing theyre actually preparing to put cameras in. Management has helped as much as they can but at the end of the day its the residents. People leave their dog poop everywhere. Ive stepped in it multiple times on the sidewalk by the doors when leaving for work in the morning. The issue is people are not being held accountable for trashing this place and they will run it to the ground if they know its being allowed. Its a pricey luxury complex but it is not worth the price anymore due to some of the people who live here.
Jan 17th, 2024

We are almost reaching a year living at Lumen. It has its pros and cons. It is conveniently located by the mall, and other nearby stores which is great! Although Lumen has its greats amenities such as free printing, a beautiful lobby, co-working area, gym, in-unit laundry and dryer, we have not had the best experience. We had gone a couple of days without hot water, which is crazy considering these are newer apartments. Luckily, our work request was attended timely, and the maintenance supervisor was super friendly and kind! After two days, we went without hot water again and called Kim directly. After her unnecessary "i manage 304 other apartments" comment, she said she would put in a work request for us and have someone HOPEFULLY come by in the afternoon. Yeah, that never happened. After all we put another request in to get that fixed. Following day I received a voicemail stating to call the office since its considered an emergency.. yet we did and the property manager did not see it as emergent as her assistant manager. Safety was another issue. Having to leave early in the morning for work, the light by the exit was never on. There would be police cars in the garage ( this was earlier in the year), and no cameras in there either. It's almost the end of the year, and they are barely fixing the awful entry roads to the apartments. Lumen is pretty and convenient. Not the most luxurious around the area, and definitely very pricey. Do want to shout out Jack who is always enthusiastic and helpful! He took the time to go around the whole property to look for my lost Amazon package back in the summer. update : You will have to face other neighbors who don't pick up after themselves, leaving piles of boxes stacked inside the trash room. Additionally, free printing was an amazing amenity but are now charging for it.
Dec 31st, 2023

I would like to take the time to acknowledge the following employees at Lumen Fox Valley for their welcoming spirit, outstanding professionalism endless help they provided me during my tour at Lumen. Jack Crabtree was the first to show my grandparents the studio apartment and the many amenities at the apartment complex. He was very thorough, from there my grandparents related to me what Jack had told them. I was excited. My grandparents and I returned to Lumen and were greeted by Jazmine Guerrero. Jazmine was patient, kind and assisted me with the application process. Kim Andreas the manager, was just as kind and forthcoming with additional information she thought would be useful. This is my first apartment experience. Thank you Jack, Jazmine and Kim for making me feel so comfortable and accepted into the Lumen family. Natalia Davis
Dec 31st, 2023