Massage Envy - Chicago Bucktown - Wicker Park - PERMANENTLY CLOSED

Apr 1st, 2024

Mar 14th, 2024

Horrible place to go. Worse massage ever, I have pre paid services and I was sent to any location for services. They found my package and this location didnt honor it. They charge my credit card against my will. So thirsty for money. The massage was a waste of time as well. They make you believe they are a franchise club but they are not.
Mar 6th, 2024

During my recent visits to your establishment to receive services, I have consistently observed unprofessional conduct from the front desk staff, particularly from a blonde haired short women. She has been openly discussing and making negative comments about other staff members in a manner that has made me uncomfortable as a client. I believe that such behavior is not only unbecoming of a front desk representative but also reflects poorly on the overall image of your organization. As a client, I value a positive and respectful atmosphere when receiving services, and the current behavior of the front desk staff is contrary to these expectations.
Feb 26th, 2024

Ive been to this location multiple times and have consistently had good facials with Lauren R. Today, I was offered an upsell for a product that was sitting on the counter when I exited. I declined the upsell, and now suddenly Im told I have to pay a surcharge for my service. The person, who claimed to be the manager, could offer no written explanation for this sudden change. Im sure there is some kind of commission gained for selling the products, and since I didnt bite, they found another way to charge me. I wish I could add a photo showing this policy, but as I said, they could not provide anything that justified this new fee.
Dec 5th, 2023