Potbelly

Extremely poor customer service experience, I ordered an avocado turkey sandwich with specific toppings, salt & vinegar chips, and a complimentary cookie. However, upon returning to school, I discovered that they omitted my free cookie, substituted jalapeo chips, and forgot to include the requested toppings in my sandwich. When I called to address the issue, they requested that I return to the store in the cold weather for them to "check the bag" due to camera limitations. The unhelpful woman offered to either remake the sandwich or issue a refund. This encounter with their customer service was extremely disappointing, and I have no intentions of returning. I will also warn my classmates to steer clear. Interestingly, my teachers had a similar experience just last week. Next time, consider offering to comp your client's next order and ensuring they receive their complimentary cookie.
Oct 21st, 2023

Yvette was super nice and very helpful with catering order. Excellent customer service
Oct 15th, 2023

The neighborhood Potbelly I always order from. Sammies are always great!! The app gave me a free dessert with my order for my birthday month, so I chose an Oreo shake. Little did I know the crew was also going to send me a free cookie as well bless your hearts everyone working there! thank you so much!
May 10th, 2023

Mar 17th, 2023

I went to this Potbelly today after swearing I would NOT patronize another Potbelly after Nov 6 fiasco (and still waiting on Corporate to call and get my refund). I wanted some soup (Chicken Pot Pie) plus it was cold and dreary outside and this would hit the spot. I took my chances and found this Potbelly just 2 blocks away from my daughter's school. OMG what a difference. I was greeted with a smile, it was clean and the staff was professional. UNLIKE THE TAYLOR STREET LOCATION (2 HORRIBLE INCIDENTS - NEVER GOING THERE AGAIN... THANKS TO THE MANAGER FROM HELL/TAMIA). Taylor Street needs to take note from the Milwaukee store and learn how to treat the customers, clean the store and definitely work on their attire, personality, etc. Taylor St location needs an ENTIRE MAKE OVER/OVER HAUL. Thank you Milwaukee for rhe good food and positive experience.
Jan 23rd, 2023