Captain Rooter Emergency Plumbers

After the Chicago/Cicero/Berwyn Great Flood of 2023, I called Captain Rooter and was able to have Andrew come out same day. He was able to get an emergency permit and the work was completed in a day. Communication was professional. I was kept informed about everything from start to finish and everything was explained to where it made sense. I highly recommend this company.
Jul 9th, 2023

Services: Shower installation, Plumbing pipe repair, Repair water fixtures, Faucet repair, Plumbing leak repair
Jun 19th, 2023

Services: Shower installation, Water heater repair
May 17th, 2023

Service: Drain cleaning
Feb 2nd, 2023

We called for a free estimate, tech came quickly which was wonderful. Gave us a quote to which we agreed to. 30min later tech tells us that we have a hard block and is unable to do the job for the agreed price but but still has to collect half of the agreed quote. This place is a complete scam. If its an easy fit sure they maybe great but if its something different then quoted they are going to charge you either way a hefty price. I called to complain and ask why this wasn't explained before the tech even came out, I got a very condescending manager who asked me "so you think we should work for free?" That's not what I said I called to ask why your company isn't transparent with the customers. Bottom line the quote isn't free. You have to pay $185 for it or more depending on your quote, and its not a complete diagnostic. Be aware!! btw they have an F grade with the BBB. Please don't panic and make the same mistake I did and allow these frauds into your home. Services: Sewer cleaning, Sewer repair
Apr 22nd, 2023