FedEx Office Print & Ship Center

The customer service is atrocious. They kept trying to charge me $11 for their behind the counter support when their self service printers didnt work! The manager finally stepped in and when she realized that it was true, she didnt apologize and instead said hope I am not in a hurry for 8 printed pages. By the time I left, I asked for a the brown bag/envelope to hold my printouts and was told they charge 7 cents for them and keep them behind the counter. Horrible location. Ive been to plenty other locations with this exact same request and they help me without a problem.
Mar 10th, 2024

Friendly staff, but sadly no baby passport photos. Just wanted to share!
Mar 8th, 2024

Latoya was amazing! We got everything we needed.
Mar 1st, 2024

Terrible service. Bad attitude when you ask simple questions. Dont really seem to care about the quality of print job or customer service. Will go anywhere else when possible.
Feb 23rd, 2024

It doesnt seem like they actually do anything, or the staff is totally incompetent. I have been here many times and have NEVER had a good experience. Lines of 1 or 2 people always take forever because the staff is so slow, and the staff are very unhelpful. I apologize for the long review but every experience I have had here has been a huge inconvenience. Once, I ordered an expensive ring and had it held here to be signed for. Shortly after delivery, I got an email stating that someone named Michelle K had picked up and signed for the ring. My name is not even close to Michelle K. I left work and ran to the store, and they thankfully still had the ring, but didnt have an explanation about the email. Another time, I needed to return clothing. I waited in line for ten+ minutes, came with the manufacturer label and was told No, we dont ship anything thats not FedEx. Oh, well, fair enough, rules are rules. But next time, I needed to mail a bracelet. I came with the bracelet, sealed it in a package, waited in line for ten+ minutes, tried to ship it through FedEx, and was told, Oh no, we cant make a label, you have to go somewhere else for the label. ?? Also, once I attempted to print a label here to mail something and all printers were not working except one. I waited for twenty minutes in line for one of the printers and the first people in line (confused elderly couple) still had not managed to print their items. Thats fine, but 3 employees were standing around not doing anything. There also was a VERY loud, large, non-stop barking dog (not a service animal) in the store the entire time and the staff said nothing to the customer with the dog. Eventually, an employee made me get out of line to try and print something on another machine and discovered the machine was still not actually working. She tried to send me to the back of the original (now much longer) line. Still, no one had tried to help the confused elderly couple. At that point, I just left the store. It seems like either the staff doesnt know what theyre doing, or this store only sells boxes.
Feb 22nd, 2024