DSW Designer Shoe Warehouse

In and out in under 10 min. Easy. Nice location, well staffed. Now my feet won’t be cold anymore.
Feb 2nd, 2022

If I could give zero stars I would. I have always frequented this establishment and have never had issues. My car was towed today for no reason. I went into DSW and made a purchase. I ran across the street to pick up an item and my car was towed. As you can see the sign talks about cars being illegally parked. Since I purchased an item and literally ran across the street I did not think that I would be towed. Clearly someone is getting kickbacks or have cut a deal with Rendered Services North Towing Company. I had to pay $28.86 for my Lyft to take me to the Tow Company and $218.50 to get my car from the Tow Company. Clearly someone is getting paid for this. I walked out of the store around 12:10pm and my car was towed less than 20 minutes later. I will never shop at this DSW again and they lost my business and respect.
Feb 23rd, 2022

I bought shoes with a factory defect. Realized this when I had my first walk. I couldn't exchange or return. Tried to ask DSW online customer support twice and didn't get any (!) response. After contacting the Better Business Bureau for help, I got a message from them apologizing and offering to replace my purchase, but that was just a lie. In one month later BBB closed this complaint because of DSW did not respond to BBB’s emails, letters or calls. There is only one way to solve a simple matter – contact legal counsel or state Attorney General’s office! So DSW's customer service is reduced to zero and if you have a problem with their items, you won't get any help from them. It was definitely the last DSW purchase for my family and our friends even though we had a gold account. Can't recommend DSW to anyone!
Feb 21st, 2022

Dec 29th, 2021

Very good experience I needed help with an online order exchange and they walked me through it very helpful
Dec 21st, 2021