Illinois Bank & Trust, a division of HTLF Bank

Shay Darby is the best banker ever, always willing to go the extra mile! Ty Shay!
Mar 7th, 2024

Oct 15th, 2023

Every time I call I never get anyone but an automated service who always tells me they cant find my account information. I have to drive up there and In person for something that can be handled over the phone. But the staff when I go in is always helpful
Oct 28th, 2022

Decent bank, but their automated systems dont work. And when you try to get a person to help they just tell you that youve done it wrong. And since theyve gotten rid of the benefits due to covid, theres really no incentive to use this bank. USAA, Amazon, and Capital One all give better benefits and have better customer service. I recommend going elsewhere. Jan is great. Molly is not helpful, and the rest are ok.
Sep 18th, 2021

Went three times to the bank trying to open bank account for my son. First time we were told there is no banker and was sent to guilford branch. We rushed right away to guilford bank and arrived 15 min prior to the closing. Was told too late to do that and went home. We went again the week after in the afternoon, get to the bank and again was told there is no banker and to come back some other day :(
Jun 15th, 2021