McDonald's

Apr 7th, 2024

Kinda ridiculous with the amount of air in this Mcflurry always trouble with this McDonald's either taking 20+ minutes (fast food ha), food is cold, or your getting a wrong order. If you can't properly staff and run a place it really should be shut down.
Mar 29th, 2024

Placed mobile order for two drinks. I went thru the drive-thru and they wouldn't except my order and told me I needed to pay. I tried showing them my order on my phone but they didn't want ANYTHING to do with that. They were talking to me and calling me ma'am in a way that I was being unruly. I know it was only 2.50 but it is the point that they didn't even try to help and made it out like I was not being honest. Just be careful when mobile ordering.
Mar 27th, 2024

Omg the customer service was so terrible they so slow I waited 25 min on a coffee and they still brought the wrong coffee out
Mar 26th, 2024

Soggy food accompanied with a soggy attitude. Service: Was extremely unprofessional and incredibly rude. I asked what the flavor of the shamrock shake was. Her response was "it's a shamerock shake, the flavor is shamerock" I followed up clarifying my question by asking "is it vanilla, is it mint? What is the flavor? What does is most taste like" she then responded with "it's green" because of her response and awful bad attitude, I did NOT order this shake. My boyfriend began ordering his food, asked for a chicken sandwich and she responds "which one, we have four" then I asked "could you tell us what kind of chicken sandwiches?" Becuase the screen was not showing us different types of chicken sandwiches available. She said with an exaggerated sigh "4A, 4B, 4C and 4D" my boyfriend picked a random one not knowing what he ordered because the employee clearly couldn't be bothered to do her job. He then asked for no tomato on my sons sandwich (we don't eat here often, so we don't know what goes on these sandwhiches) in which she raised her voice to tell us there are no tomatoes on any of the sandwiches except the daily double. We almost drove away And we should have because our food reflected her poor and unprofessional attitude. We couldn't believe she yelled at us and had such a terrible attitude Worst customer service I have ever experienced anywhere. When we pulled up to get our food, I saw who I believe to be the woman who took our order in the background, but not one employee had a name tag on. So I can't speak to the specific name. So unfortunately, instead of blaming just this one bad apple, I now have to blame the whole bunch. Please train your employees to have exceptional customer service. Food: My son's sandwich and the box it came in were incredibly soggy. He couldn't hold the sandwich at all because the bottom bun was so soggy it was falling apart and could not support the sandwich. It also came sloppily assembled. As you can see in the photos, the container his fries came in was completely busted open. I pulled them out of the bag exactly like that and immediately took a picture for this review. I asked for my fries to be made fresh but they came cold and also soggy. Why is our food wet McDonald's? I called to speak to a manager but no one picked up. I called a second time and someone answered and immediately hung up. I didn't even get to speak. So, now I am putting my frustrations here on the internet for all to see since i couldnt speak to a manager. You lost your chance at a private conversation. DO NOT BUY FOOD FROM THIS LOCATION (st.joe center rd) THE FOOD IS SOGGY AND THE CUSTOMER SERVICE IS AWEFUL!!!!!!! WE PAID 35 DOLLARS FOR THIS!? I WILL BE CONTACTING CORPERATE. ESPECIALLY ABOUT THE CUSTOMER SERVICE.
Mar 26th, 2024