Massage Envy - Hamilton Town Center

i really like this facility and the staff is SO nice. But some of the business practices from the corporate side are just silly and not customer friendly. For instance, after accruing quite a few credits from being out of town (and not thinking about freezing my account, my fault), i thought it would be nice to surprise my mom with a massage only to find out there is a $10 charge. It's not a lot of money, but when already paying so much per month it just feels unnecessary and not the kind of energy I would expect from a company based in wellness. I understand that businesses have to put the bottom line first, but this just feels like one of those small customer service moments that has nickle-n-dimed a bad taste in my mouth instead of creating loyalty to keep me coming back.
Mar 17th, 2024

My massage was wonderful. He definitely knew what he was doing. Will be back.
Mar 9th, 2024

Mar 8th, 2024

Always a great experience with Brandi at Massage Envy!.
Mar 6th, 2024

Im so glad I found Nikcole. I have chronic neck and back pain and she does a great job focusing on those areas with both massage and gentle stretching.
Mar 2nd, 2024