Holiday Inn Express Cedar Rapids (Collins Rd), an IHG Hotel

Was in town for a college baseball game. Staff was friendly and professional. Rooms were clean and comfortable. Free breakfast was the usual hotel breakfast, good enough and hits the spot. Great for groups! Had a team dinner and staff was super helpful facilitating it.
Mar 29th, 2024

Excellent hotel. Clean rooms, very polite and helpful staff. Ill be back again.
Mar 16th, 2024

Mar 7th, 2024

Mar 5th, 2024

Upon check in, I was greeted by an older man who seemed friendly but would not stop trying to make conversation with my two small children. After a long drive, I just want to get my room key and relax. I was at the front desk for about 10 minutes as he answered phone calls and kept asking my kids questions like where theyre from, if they visit museums, how old they are, etc. He might have meant well but it struck me as creepy and unnecessary. Every time we left the room he made sure to say something to my kids which in my opinion is uncalled for. The front lobby was under complete renovation and in the process of being painted which you can imagine how overwhelming that smell was. Additionally, the hot tub that was advertised on Google is no longer there and you can tell it hasnt been there for years. That was the whole reason I packed my swimsuit and one of the main reasons I chose that hotel. My family was also visiting and my mom said she found a tourniquet under the pull out sofa which you can imagine what thats used for and how unsafe and unsanitary that is. Luckily my room was clean but we refused to shower since the bottom of the tub looked gross. The breakfast is the only thing I enjoyed about this stay. The morning staff who ran the breakfast were all super friendly and helpful, offering to fill our water bottles and such before heading out. Overall, Im very disappointed about this visit and will no longer be staying at Holiday Inn and Express locations going forward.
Mar 3rd, 2024