Eagle Rock Apartments at Columbia

Michelle was a very great tour guide. The tour was quick, and she told all the information I needed to know to the point I did not have any questions to ask her. She was very friendly and helpful as well.
Apr 9th, 2024

Maintenance staff was extremely quick to respond to our request on a Saturday night. Came over to fix our sink promptly and solved the issue!
Jan 19th, 2024

I was hoping to become a prospective resident however after calling the corporate office and speaking to someone named Melissa She was very rude and not informative at all. She had a attitude, not friendly at all. She also hung up on me. Im glad U had the experience upfront because Id hate to be a tenant ealing with this. Melissa please be kind theres more cruel things in this world than your attitude
Dec 28th, 2023

Ignore the high average reviews, it carried over from when it was Bell Columbia. Initially, I had a good experience, I had a nice unit for a recent price, and it's in a nice convenient area. Kalissa left and things went downhill. It's very difficult to get a hold of management, as other reviewers mention. Non-smoking aspect is NOT enforced, my neighbor stunk my unit up with marijuana smoke. I spent hundreds of dollars of my own money to deal with mice and ants in spring of 2022, it took forever for maintenance to plug where mice were getting in and the exterminator wasn't very good, it also took management forever to schedule it. I kept the place pretty clean, so it wasn't like I was a slob and it attracted pests. All the good maintenance folks left. They entered my unit without notice for an inspection they hadn't originally picked my unit for and set off my ADT system, which they were given a code for, and I got a warning for a false alarm. I'm still waiting on overpaid rent to be returned (around $600). I've been told the check is in the mail for over a month and management quit responding.
Apr 8th, 2024

Eagle Rock was my front runner of apartment rental in Columbia. After getting a head start on moving plans, and spending months trying to deal with office staff for move-in and having nothing but continue frustration and letdown, I decided no apartment was worth this much trouble and decided find another rental in the area, despite applying for and putting a hold deposit on an Eagle Rock unit months prior to my move-in date. Months before my move, I scheduled many tours of area rentals and Eagle Rock was by far the ideal apartment. I applied and decided to put a hold on an apartment, spending hundreds of dollars only to then have failed communication, lack of information, and an apartment not held. Half my emails didnt get responses and the office staff rarely answered the phone. Some trips to the office, during business hours, I even found the office closed and doors locked. I was told I could move my hold to another apartment unit if I called or emailed, and when my desired unit became available, I called and emailed to find no answer or reply. Weeks before my move-in I had to call the corporate office to get any contact with the local property management office. The local office called me the same day because the needed to get in contact with me only to tell me the unit with my hold deposit was no longer available. I was told they could move me to a similar unit that was available. A few days later after receiving the incorrect information about my new apartment, I called numerous times and emailed with no answer or reply and decided to search elsewhere. I emailed the general property management office email expressing my disappointment and received a call from a different office member. I was told both the application and hold deposit were nonrefundable even though, clearly, the hold deposit never actually held my unit and the apartment my hold was moved to I never received the correct and accurate information for. By far the worst experience with a property management company, and no matter how nice the units are I would never move to a unit in this property.
Dec 2nd, 2023