Sudden Impact Collision Center LLC

Mar 2nd, 2024

Feb 22nd, 2024

Maybe youre unlucky and have experienced bad service, incompetent employees, or uncaring representatives of service providers in the past? I didnt consider myself unlucky until I made the mistake of bringing my car to Sudden Impact. First, the only thing sudden about the place was the employees hand reaching out for my debit card, other than that, I think sluggish impact would be a much better name. Our car was dropped off on 5/28/23 and after 2 weeks, i decided to check in on the progress. I was told the parts were due in next week and received an apology about the wait, little did I know, this was just the beginning of my waiting. The following week I called and was told the parts had arrived and the car was next up on the lift with one ahead of me. The next week I called mid week to see how the car was coming and was told they were very busy and the car wouldnt be ready until the middle of the following week. This was the same story I got, week after week. I questioned why and pleaded with them but it took over 2 months for the repairs to be made even though the parts were in by week 3. Absolutely, unimaginable how this place stays in business. I guess there are so many unsuspecting folks needing repairs, repeat business isnt a concern. Well, they wont have to rely on my repeat business, thats for sure. To top it off, our car was given back to us with a tire plug in the sidewall and when I asked about them giving us some money towards a new tire, M told me he would not and he had pictures to prove the car came in with a nail in the tire. I asked for time stamped pictures, which shouldnt be a problem as long as he didnt take the picture with a Polaroid, but he said no, he didnt have a time stamp. Every picture taken with any modern phone or any digital camera time stamps all photos. This was the cherry on top of our bad luck sandwich. Please, let my bad experience save you from making the same mistake. Do not bring your vehicle here, unless you are a glutton for punishment, if so, Sluggish Impact comes highly recommended by our family. Services: Tires, Painting, Body & Trim
Aug 3rd, 2023

Customer service was great. The price was a little costly for my budget.
Jul 26th, 2023

I would NEVER recommend that anyone take their vehicle to this shop to have any work done. This shop doesn't care about the quality of their work. Anything is good enough with them plus they did more damage to my vehicle while repairing it and never fixed all the damage from the actual accident. They also ordered and charged the insurance company for Honda parts but installed after market parts. This is a shady operation and they are NOT a pro shop as Progressive calls them. Services: Painting, Body & Trim
Mar 15th, 2023