Davis & Davis Air Conditioning & Heating, Inc.

I called Davis and Davis because they were on the HVAC unit and had serviced it before. My first call was due to the AC not turning on. The tech who came out said it was because the humidifier has tripped and stopped the AC from to prevent damage. Ok, that sounds right. But after the he left it still wasn't cooling the house. The second time I called was because I was hearing a banging noise in the unit and the house wasn't cooling down even though the AC was set to 72 degrees. The tech came out again, same guy, and said everything was fine. Ok but the house still wasn't getting cool. He spent no more than 20 minutes and called it done. The third time I called, because the AC wasn't cooling the house, yes there's a pattern here. The tech came out, checked the AC unit and I said I needed to purchase a part because the compressor wasn't keeping enough pressure to push the coolant into the house. Sure, I guess, he's the expert right? I called the fourth time because it has almost been a week and no one was calling me. I understood there was a holiday but still an update when have been great because it was about to be 90 degrees and we still didn't have AC. D&D sent a "senior" tech that day (I'll give them that) who then said the original tech was wrong and that I needed to purchase a more expensive part (double the price). Alright, get the part, I'd like to have AC before it becomes hot and humid. Finally, on the fifth attempt my AC was working. Although I am grateful my AC is working I'm not happy that was charged multiple times for visits by a tech who apparently had no idea what he was doing. My total bill for the wrong diagnosis and five visits? $1000+. I'll be hard pressed to use them again unless it is related to the new part they installed. Unfortunately, I won't recommend them either. If they would have sent me someone with the proper skill to fix the problem I probably could have save my self $400 or more and had working AC within a week rather than a month. Service: HVAC system repair
Jun 23rd, 2023

We have used Davis & Davis for 15+ years and they always do a great job. We have replaced two A/C systems and each time the job was done professionally and at a fair price. Kevin Smith is great to work with. Each spring and fall they do annual maintenance on the systems in a timely and efficient manner. Every tech they send is well qualified and will take the time to answer your questions. Service: Installation
May 8th, 2023

Services: A/C system repair, Thermostat repair, Repair HVAC
Apr 12th, 2023

Jan 22nd, 2023

I am forced to update my review from last year. When I was paying D&D literally thousands of dollars for one-off repairs, they were responsive and eager to have me keep coming back for large sums of money. The service contract is a different story, and frankly a joke. The 15-minute servicing of two entirely separate systems three days ago ($360 service contract) resulted in both of the units remaining full of debris, none of the filters changed becauce I apparently maintain them too well to benefit from that service, and $171 to complete a top off of refrigerant even though maintaining the refrigerant is listed on the contract as part of the service. I immediately called the office to discuss my concerns, and was told that Kevin was the only person in the entire company who could speak with me, but he is never in the office and refuses to call me back. The service contract benefits as listed on the website are purely false advertising - the following is patently untrue: Service manager available from 7:30-9:30 7 days a week (only available until 4:30 based on the answering service, if he exists, which is still unclear at this point), service available from 7:30 - 9:30 7 days a week (see above), priority service provided to you over non-service contract members (I haven't even received a phone call over a week - I received much better service when my business was still being earned), radio dipsatched trucks deliver quick response to service needs, quality service you can trust. If you have a $3,000 repair, I can recommend this company for that work. Otherwise, don't waste your blood pressure. Services: A/C system maintenance, Heating system repair, Heating system maintenance
May 11th, 2023