Bob Duda - State Farm Insurance Agent

We appreciate your feedback and concerns regarding your experience. We take customer feedback seriously and aim to address any issues to improve our services. However, it's essential to clarify some aspects of your review.First and foremost, we want to emphasize that we are committed to providing exceptional service to all of our customers and ensuring that their needs are met. We take our responsibility as insurance agents seriously and always strive to uphold the highest standards of professionalism and integrity.Regarding your specific situation, it's important to note that when an accident is reported, the information is typically provided by the insurance company based on their records and data. As an insurance agency, we do not control the data that the insurance company reports. If there was a discrepancy in the reporting of your accident, it would be a matter to be resolved with the insurance company directly, as they are the ones responsible for managing and updating your policy information.We apologize for any inconvenience you may have experienced while trying to resolve this matter, especially if you encountered difficulties when contacting our office. We continuously work to improve our customer service and communication processes, and we appreciate your feedback as it helps us identify areas for improvement.Regarding your concern about being treated differently based on skin color or nationality, we want to reassure you that we do not discriminate against any customer based on these factors or any other criteria. Our goal is to provide equal and fair treatment to all of our customers.If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to reach out to our office. We value your business and are here to assist you in any way we can.

Patricia, thank you! We appreciate your trust in us to take care of your insurance policies.

Hi Rp, We appreciate your feedback and thank you for bringing this to our attention. We would like the opportunity to rectify the situation and invite you to contact us to discuss this further. Please give our office a call at your earliest convenience.

Thanks for the five stars. But I really don't make a very good burrito. Although we do have excellent insurance.

Thanks Andy!