Hertz Car Rental - Worcester Regional Airport

Michelle Shea _{on Google}

Jan 29th, 2024

Made a last minute reservation a for a car bc my power steering quit. I got there after hours and desk was closed. With the help of a kind airport employee (who had no doubt been busting her butt all day in the snow storm)was able to get in touch with an employee through the hotline. I am grateful and impressed that despite falling snow and icy roads, he was willing to come back!!! Not often these days that you come across strangers willing to go out of there way to help someone else

Judith mikutaitis _{on Google}

Nov 3rd, 2023

Beware!! Worst customer service I have ever experienced.

Derek Miller _{on Google}

Aug 27th, 2023

Worst customer service experience ever. Hertz is terrible overall but this location especially. Guy at the desk is incompetent and rude. Did not know how to process the booking, making me wait for an hour until it was finally figured out by me calling customer service. Told me to leave instead of trying to help. Went outside and ignored customers. The saddest thing is he kept talking about how he'd working on his podcast, like if this you at your main job I'd hate to see you working on your side project.

Kelvin Quaye _{on Google}

Apr 21st, 2023

Worst hertz rental location I have ever dealt with. Booked a car on the hertz app got to the location and I was told my reset could not be found in their system. I should the rep my reservation on the app but but he kept on insisting it was not in their system. Ended up canceling my app reservation and paying more for direct booking at the counter what makes the matters worse is that the rep booked me on Thrifty instead of hertz so I was unable to gain my rewards. Reps are rude and lack customer service skills.