Walgreens

Gilo m _{on Google}

Apr 6th, 2024

Worst customer service at the pharmacy. Try another pharmacy first.

D Mose _{on Google}

Mar 31st, 2024

Usual a decent experience unless the cashier is a young cashier with a low haircut with a part no matter when I go there if hes my cashier hes always very rude and unprofessional. Today as he finishes scanning my candy bars hes slamming them down with an attitude. After I paid for my stuff put my candy in a bag but gave me no bag for my drinks and I had bought 2 6cts or ginger ale. Literally anybody else has great customer service but him

Heather Pierce _{on Google}

Mar 8th, 2024

Not a bad Walgreen's location. I've noticed many negative reviews & complaints, however most of these involved only the pharmacy & not the actual store itself. I have not had any dealings with the pharmacy, so I cannot comment on that...however the store itself seems well stocked, easy to find items, and friendly staff from my experiences. Last time I stopped by was just before the holidays & I enjoyed checking out all of the Christmas merchandise. I got one of my girl's a Hot Wheels toy that was attached to a discounted price (under $20!) that made a perfect gift. They had beautifully boxed Christmas cards as well, some were the more expensive Hallmark brand ones, others were for less & still very nice. I would revisit more often, alrhough Worcester isn't that close to where I live though.

Dwayne Clinton _{on Google}

Mar 5th, 2024

I recently visited this location on 28th st and unfortunately, my experience was far from pleasant. The staffs behavior left me feeling uncomfortable and unfairly targeted.
Staff Behavior:
The employees exhibited racial profiling. As a person of color, I was being closely watched and followed throughout my entire visit. It was evident that this treatment was based on my appearance rather than any actual suspicious behavior. If youre black and need an item that requires a key ,the employee will take your item to the register,if youre White they just hand it to you .Ive observed and documented this behavior with 5 different videos while I was there.This made me feel unwelcome and disrespected.
Lack of Sensitivity Training:
None of the staff seemed to have received proper bias or sensitivity training. There was no effort to understand or address the harmful impact of their actions,the employee Aaron was going back and forth me like we were arguing over a woman.The ugly skinny tall black girl with the mask kept laughing like a chicken it was hilarious as a result, I left the store highly disappointed .
Its clear that this location has a lot of issues ,you can check other reviews the lack of repercussions perhaps allow this behavior to continue unchecked.
Conclusion:
I hope Walgreens takes immediate steps to rectify these issues. No customer should be subjected to discrimination based on their race. As a potential shopper, I would never return the CVS down the block is a better option.