Douglas J Aveda Institute

Apr 6th, 2024

Apr 6th, 2024

Ive been coming here for over 3 years and the only reason I still come in is because the massage services/students are great. The front desk customer service is unprofessional. My massages get rescheduled or cancelled regularly with little notice and no explanation. One of my massages was scheduled to todayhash bash in Ann Arbor. Because of traffic, I called to let them know I was running late and was told on the whole that it was no issue so long as I came in the 15 min grace period. I hurried and paid extra for parking to get a spotonly to be told when I entered, by Karenno I mean Zoey, that she has already marked me as a no show since it was 3:14. I asked for extra understanding because I live out of town and didnt know it would be so busy. She cited that it was against company policy. I feel as though she targeted me after seeing me, since there was a discrepancy on what was said over the phone and what was said in person. After some humming and hawing, Zoey relented that they could do a chair massage. When I got back to my masseuse she said she could give me the correct service, no problem. Its a shame the front desk customer service is not so good. That said, the massages are so good that Zoey should try give them a try, they may be able to massage out her subliminal racism.
Apr 5th, 2024

Apr 3rd, 2024

I had my first Chemical Peel by Charlize, an esthiology student at Douglas J. She was amazing! Made me feel so comfortable and she was so thorough to make sure the product mix was right for my skin type. The results were dramatic and Ive already booked a follow up appointment with her!
Apr 2nd, 2024