Fifth Third Mortgage - Sandra Jameson-Frith

Brian Maxwell is top notch!
Feb 7th, 2024

Aug 24th, 2023

Thank you so much Brian, Super frustrated with other branches and the one 800 number 7 calls in 2 days with no help. Brian took care of the issue. It's amazing. Thank you guys soo much
Aug 20th, 2023

I called at 4:57 to try and speak to a banker and they let the phone ring 3 separate times and then at 5pm the phone lines are cut of. What good service. My big issue is when you changed your hours to 5pm you make it so that people who get off at 5pm and have an issue cannot get your assistance. Thats ridiculous!
May 22nd, 2022

I had a mortgage on my home with Fifth Third. During the pandemic I took advantage of their forbearance program and deferred mortgage payments. During this time, I listed my house for sale and accepted an offer. I closed on my house and paid my mortgage off in full. 15 days after closing, my credit score dropped nearly 200 points. Fifth Third closed the account as 150+ days past due... It has been almost three months since this has happened. I have reached out to Fifth Third numerous times via phone and email. I have been told repeatedly, "there is no way to correct this issue since the mortgage account is closed". I lost the purchase of my new home due to my credit score. I have ZERO derogatory marks on my lengthy credit history until the closing of my account with Fifth Third. I have recorded calls, bank statements, and loan payoff statements proving I was not delinquent. This has been provided to Fifth Third numerous times. They will not help and continue to tell me it's impossible to change. To this day, it is not even close to 150 days from the date of the payment they are claiming is late. Again, on a closed account, paid in full. Maybe sharing my story publicly will get the attention of someone at Fifth Third that is willing to help...
Dec 6th, 2021