Total by Verizon

Oct 2nd, 2023

Sep 24th, 2023

Jeremy is the saving grace of this store. After waiting patiently for about 30 minutes, it took over an hour to trade in my phone that the store was already expecting. Once it was my turn, nearly all of the other employees disappeared all at once. Jeremy had to repeatedly stop assisting me to greet new customers and check them in. The self-check-in was not working. None of the other employees were stopping what they were doing to greet and check-in new customers. They all left Jeremy to do that himself. The issue was not Jeremy. Jeremy was helpful and polite. Perhaps Jeremy should be running this store. If it weren't for him, this would be a zero star review. Jeremy = 10 Stars. This Verizon location = zero stars.
Sep 9th, 2023

Class code SA101: Introduction to the Art of Scamming. Got conned out of my previous plan that was much cheaper into a more expensive plan and cannot switch for damn near a half year. Been with Verizon for almost a decade and this is how you get treated; screw em Im switching
Aug 27th, 2023

Well we went to Verizon from T-Mobile brought 4 lines or so we thought the past 24 hours have been INSANE 4 lines that didnt port over we had random numbers on each phone that was 4 hours in the store they told us all give it a few theyll work that was a negative phones didnt work all that night so then we had to spend another 3 hours on my on the phone with customer service, who cannot do nothing for us as well woke up this morning. I now have eight lines which was supposed to be 4 and Im being charged for all of them. I was also promised that being I brought my phones to Verizon I would have a credit of each line Im being charged overcharged for each line I suggest if youre porting over from another company do not go to this store. The fact that I have spent probably 12 hours with Verizon and and fixing their mistakes is absolutely insane Ill be canceling
Aug 19th, 2023